My service advisor is EVAN. This gentleman is THE BEST! He got me in and out with a rental car and helped me with a warranty issue. The Service manager ( sorry don't know his name) is also phenomenal! For the best service on your Land Rover ... Land Rover Southbay!

Amazing service

My land rover discovery sport HSE is a great size SUV. It has all the luxury items I need. An awesome panoramic roof, nice speakers, unbelievable stereo, and nice radio sound. Electric windows, air conditioning, gas efficient usage, backup camera, everything. It can seat 5 passengers and has enough room in the back for everything. All passengers are comfortable and there's plenty of room for everything. Everyone really loves the look. My color is Strom troops white on black with tinted windows. There were so many upgrade choices. Lastly, I just have to talk about the sales staff. These guys went above and beyond getting me exactly what I wanted. It took over two days of decision making and my sales rep. James, was there with me the entire time. These guys are awesome! I can't recommend this place enough. AutoNation Land Rover South Bay is the best place to purchase your next/new Land Rover. Trust me you won't regret it.

Syed is wonderful and very responsive! He helped to make the car buying experience wonderful and fast - thank you Syed! The team at this dealership is top notch and treat customers with all the service we deserve. As for my car, it is AMAZING! I have enjoyed every second of the driving experience. If you have never driven a Tesla.....you should!

Everything was 5 star except the 4 day delay because their internet was down. That wasted a significant amount of my time. For others, not having their vehicle could have been very compromising. They should have a contingency plan for such events. My iPace was there, they had the part, and could not proceed because the internet was required to initiate the repair! Any business should be able to continue operations through use of a hot spot or other internet connection as a back up.

Every one was so welcoming and nice. The process was fast even with the internet down they really did a great job

So I purchased a car from this place and I feel like there is some sort of scam going on with them using the 90 warranty for there own use. I needed some items fixed from a car they sold me and when I called auto nation they said my name wasn’t even on the contract. They told me it was somebody else’s name was on the auto nation contract policy.

Advisor Melanie was very polite, professional and diligent in her delivery of service being very considerate when it took over an half hour for my vehicle to approach the waiting area due to being what I was told blocked in by another vehicle in the yard.

Excellent experience at Land Rover. Very friendly and helpful Sales and Finance Staff!

It is such a pleasure working with the Jaguar service department at Land Rove south Bay. I am on my sixth Jaguar and Juan Reyes is the best service rep I have worked with. I always feel that he is looking out for my best interest and the work is always great. 8Sep20 Back for a visit and Nathan was great. Of course without Raffi Guzelian guiding all as the Service Manager, none of it would be as good.

I bought my new 2019 jaguar I Pace at the South Bay Jaguar Land Rover dealer last month. They were able to give me a great price and made the purchase painless without any haggling. I took my car in for a new car checkout and washing and was very pleased with the extraordinary service I received. The car checked out fine but there was newer software so they updated the software while I waited. They returned the car to me clean and with the improved software that extended the range of my car between charging. I couldn’t be happier with the technicians and service advisors!

Wonderful helpful staff. Our Jag was taken cared of in a timely manner.

Called Elizabeth and her customer service was impeccable!!!!!! She had great conversation and new the specs of the car from top to bottom. She was trying to help me surprise my wife. I ended up coming back in on her day off and she had Mr joe cool Jin Cho help me!!!! He was amazing and showed us several different rovers and took us on test drives it was great!!!!!!!!!!! And he told us in detail about each and every car. I ended up purchasing the Land Rover hse lux.. and this all started with me going to Cerritos Land Rover and being treated like dirt and finding this dealership and 1 week later purchasing the rover my wife wanted!!!!!! I would also like to thank Joel Vega for all of his help as well, he got us the backend coverage we needed and was able to work the numbers and get me what I needed. The staff was great and all worked hard to make this deal a smooth transaction. If all dealerships worked like this with such attention to detail and great customer service there would be a lot more vehicles being sold.

I’d Like To Thx Drew For Receiving First Inquiry On CLS550 And Referring Us To T.C.... Who Took Care Of All My Needs As A New Vehicle Purchaser...Also Azi In Finance Who Handled Finance In Blazing Fashion... A+++.

Great service as always. Nice people

Horrible car and service. My wife's 2 year old Velar just stopped running in the middle of the road. Battery had died and wouldn't hold charge (bad alternator). Took more than an hour to get it towed to the dealership as it needs a special tow truck. It got worse after that. The dealership no longer provides a rental car and they have very few loaner cars (said might take 2 weeks to get one). This completely unacceptable for a supposed luxury brand. On top of that, when the car was fixed, they couldn't send anyone to bring the car to us as they are busy and under staff. Might as well shut down the dealership now as there is no way I would ever buy a Land Rover and certainly not from this dealership.

Great people here, appreciate everyone’s time and help!

So I gave them one star because when I bought a car from them. The car broke down 2 days later. I was stuck on the side of road and they wouldn’t do nothing for me. The warranty didn’t even take effect yet, so I had to come out of pocket $300 to a shop. When I called them a manager named Bill just gave me the shoulder and pretty much said their was nothing they could do.

I recently had one of my best car buying experiences at Land Rover South Bay. I was assisted in my purchase by Jin Cho, Fleet Manager. The vehicle --- a 2019 Acura RDX -- was priced fairly so there was no need on either side to posture or haggle. It was an honest price with no hidden fees or other charges. Jin fully acquainted himself with all the functions so that he could guide me through the vehicle when I arrived. After my purchase, he agreed to deliver the vehicle to my home. I was really impressed by my experience at Land Rover South Bay and would definitely return again.

Dealership can't even get my name right. For me this is the ultimate sign of disrespect..I felt passed around, and the process was long and tedious. My car developed problems with the tire pressure monitoring system within 20 minutes of driving it off the lot. I am dissatisfied with this transaction. My car has spent more time in the shop than I've driven it.. The warranty that I was supposed to get didn't cover the repairs that needed to be made.. Their "certified vehicle" has been a certifiable piece of junk.. As of now 6/24/20 the vehicle has been in the shop for a total of 21 days. Last time, there were broken sensors, leaking coolant reservoir, leaking valve cover which cost me over $500 to repair.. This time (less than 50 later) the vehicle the coolant temp sensor, the oil pan gasket is leaking , there is a need for a catalytic converter which they do not cover the price for that is $1165, and the tire needs a patch. None of this is covered by the so-called "warranty" that they initially forgot to provide me. Additionally, I have already incurred over $900 in rental car fees because I STILL need to go to work. This has been a nightmare! I thought buying from a dealership would ensure that I got a reputable vehicle from a trusted source..boy was I wrong!! All of this is less than 90 days of ownership.

I was only in town for a brief period and called because it appeared my car was leaking coolant. Nate was very accommodating and got my car in immediately, checked it out and had it back to me while I waited. I very much appreciated the excellent service.

Excellent attention and service!!

The service department is best. Knowledgeable, professional, and buttoned-up. They accommodated my need for a quick appointment due to a coolant warning light which turned out to be a leaking water pump! Had it in and out in one day and even drove me back to work (in Manhattan Beach - not close) after dropping the car. And the car has always been professionally cleaned inside and out before pickup. 5 stars!

Roger Ribeiro helped me with my purchase of a new E-Pace Jaguar SUV yesterday. Roger was very knowledgeable and a pleasure to work with. I would highly recommend buying a Jaguar or Land Rover from him and Jaguar/Land Rover South Bay.

Nat from Landrover always makes your visit to the service department easy breezy. Everyone there is very helpful and friendly

Go see Joshua, he is very knowledgeable of the cars and was extremely polite and professional. He made the process fun and easy, and even made sure to recap the highlights in the technology realm, prior to driving off. Five star service, way to go! Great team at this dealership.

I recommend Jaguar Land Rover South Bay unreservedly! The customer service at this dealership is truly stellar. The people there are friendly, helpful and efficient. Both the store front and service area are comfortable and beautiful. I needed help with my current vehicle which involved every department. From the general manager to sales to service, I found true professionals that took care of everything and made my life so much easier! I will visit them again when needed even though they are a hike from my home. They are definitely that worth it. And in future, if I am car shopping, I know where I am headed!

Syed @ Land Rover / Jaguar took care of me. He didnt pressure me at all, let me do everything at my pace and let me keep control of sale. I am always hesitant to buy Used from Dealerships, but they made me feel good about it, so crossing Fingers the car is all good! Only thing that I hate, is how long it takes to do paperwork,etc - was there 4 hours - has to be better/ Faster way... Thanks Guys - i`d buy from them again!

For those of you who are unaware, Jaguar Land Rover South Bay falls under the AutoNation umbrella, meaning that it is not a privately owned dealership which poses a multitude of problems when attempting to file a complaint or receive help. I should mention that the last vehicle I leased, a Mercedes GLC300 from South Bay Mercedes (directly across the street from Jaguar Land Rover) was a fantastic experience. I was treated kindly by the staff and couldn't have been happier with my vehicle. My experience at Jaguar Land Rover South Bay was the complete antithesis to AutoNation's South Bay Mercedes dealership. My initial interaction with sales associate Nathaniel Hill was fraught with misinformation and a lack of care. I visited the dealership on Saturday, May 16th to view a 2019 Jaguar F-Pace. Nathaniel mentioned to me that the vehicle has navigation (it does not) and presented me with misinformation regarding engine type by stating that two of three identical vehicles listed were the 25T model (less horse power) and one of the three was a 30T - as it turns out, all three were the 30T version. After working out a deal later that day, Nathaniel asked me to meet him at the dealership the next morning. I text him asking to please make sure that the car that is reserved for me is the 30T model (at this time I thought there was only one) and to also make sure that I do not receive the showroom demo. Nathaniel did not respond to my text. I called the dealership due to Nathaniel's lack of response and spoke to general sales manager, Danielle Maynard who happened to pick up the phone. I explained that I would like to reserve the 30T model and that I did not want the showroom floor demo, she assured me that the stock number on my quote was not that of the demo and that all three vehicles were 30T. Danielle then transferred me to sales manager Andrew "Drew" Polenchar. Drew was extremely aggressive, rude, and dismissive of me on the phone. His exact words were, "you will be receiving the car we quoted" as if I did not have a choice in the matter. He then told me not to come to the dealership that night as I had been prepared to in order to make sure that I receive the correct vehicle. The next morning I arrived at the dealership ready to meet Nathaniel and was met by sales associate Roger Ribeiro instead. Nathaniel did not have the courtesy to mention he and I would not be meeting which I found to be strange after we had agreed upon it. After asking multiple times not to be given the demo and having been quoted for a vehicle that was not the demo, I ended up with the demo when there were two IDENTICAL vehicles sitting on the lot. Prior to completing paperwork, I asked once again that I be given a different vehicle and Drew said to me, "the car has only been on the showroom floor one day." He then proceeded to tell me that the other two cars were not in, "good shape." The day after getting home with my new car, I noticed that the service light was on, autonomous breaking is unavailable, forward alert is unavailable, and the lane departure feature does not work. Fast forward a few days to being caught in the rain only to find out that the windshield wipers do not work. No one took the time to inspect this vehicle prior to selling it to me. I asked Danielle Maynard the general sales manager to be to exchange this vehicle for one that did not have features that do not work, a reasonable request for having spent close to $50,000 purchasing (not leasing) a new vehicle, this did not lead any further than being told to bring the car in for servicing. NO. I specifically asked for a different vehicle that does not have issues straight off the lot, I did not ask for a service appointment. If you enjoy feeling demoralized and receiving subpar products and services, I would encourage you to shop at Jaguar Land Rover South Bay. If you would like to be treated like a human who matters, I would avoid this dealership at all costs.

An outstandingly perfect business transaction. I was made to feel like family.

Everyone was friendly and helpful. They made the process seamless and easy. Thank you for making a situation I absolutely dreaded into a pleasant experience. You show room is lovely. Thanks again.

Bad and irresponsibility service" experience The service technology of this dealer is very unprofessional and irresponsible. My car was checked the engine shaking and abnormal noise before the expire of the warranty at the dealer service department. After the service was completed, they told me that there was no problem with the engine. But after only a few hundred miles of driving, they checked again because of the same problem, and they told me that the timing chain and supercharger of the engine were broken, and they want to charge me $10353.18. After discussing with their service manager, he said that the supercharger is not failed, only charge me $ 8944.93. After meeting with their General manager , he first told me that he didn't want to discuss the issue of maintenance. He just wanted to buy my car at a low price before they sell a new car to me. After I refused, he only agreed to give a discount on the repair fees. They didn't admit that my loss caused by their unprofessional and irresponsibility. I felt deep disappointed about this car dealer and quality of the brand , and decided not to continue to buy Land Rover brand cars, although our family still has 4 Jaguar Land Rover cars. I think I will continue to complain about this issue until the dealer corrects the error.

Bad and irresponsibility service" experience The service technology of this dealer is very unprofessional and irresponsible. My car was checked the engine shaking and abnormal noise before the expire of the warranty at the dealer service department. After the service was completed, they told me that there was no problem with the engine. But after only a few hundred miles of driving, they checked again because of the same problem, and they told me that the timing chain and supercharger of the engine were broken, and they want to charge me $10353.18. After discussing with their service manager, he said that the supercharger is not failed, only charge me $ 8944.93. After meeting with their General manager , he first told me that he didn't want to discuss the issue of maintenance. He just wanted to buy my car at a low price before they sell a new car to me. After I refused, he only agreed to give a discount on the repair fees. They didn't admit that my loss caused by their unprofessional and irresponsibility. I felt deep disappointed about this car dealer and quality of the brand , and decided not to continue to buy Land Rover brand cars, although our family still has 4 Jaguar Land Rover cars. I think I will continue to complain about this issue until the dealer corrects the error.

Everybody there at the dealership is awesome. I work with Nate and his team and the customer service and service department. Everybody there is great.

Friendly, easy to get there and always have the answers to my questions. They take good care of my Jaguar and now it was cleaned an disinfected before I got it back. I trust them and there knowledge.

Staff could of been a bit more courteous. Next visit I’d like another service advisor other than Jolie.

Just had Jaguar serviced. Whole process excellent. Highly recommend.

Great service

I have leased many cars and dealt with many sales associates and managers and I think Land Rover/Jaguar South Bay especially Jeremy Richardson (Manager) did an outstanding job to make my transaction as smooth as possible and I highly recommend him and the dealership.

Juan (and Jolie) were great. I was traveling and very busy. Juan got me in at a convenient time and serviced my Jaguar very quickly, with a smile. I've owned jaguars since 1976 and this is the best dealership. I followed up on an item later and they took care of it within 15 minutes.

Good and reliable service....and the issue was fixed promptly. In the meantime, I was supplied with a nice/new loaner vehicle. The only downside was the long wait for the appointment, but the repair/resolution was not urgent...so it was fine.

I went in for a simple service and detail. It took six days! They seem good at what they do but seem very understaffed. I had to call them for updates instead of them calling me. At least they gave me a nice rental car.

Great customer service. My sales guy was very accommodating and so was finance. They made my car purchase as easy as they possibly could while making me feel valued as a customer. I would definitely send my friends and family here.

They are tops. I do not say this lightly as this is my fourth Jaguar. Jeremy and the supporting staff were very attentive and courteous to both my wife and I. Jeremy in particular was a great listener and went above and beyond to find the specific vehicle for me. He located an XJ Collection model, had it brought in and we found it to meet all our expectations, be more luxurious than we anticipated and it has the true ride and feel of the Jaguar brand. The handling of our internet and text conversations, dealership appointments, sharing pricing and available discounts and personal interaction was outstanding. From our first meeting, to finding a vehicle, and closing a deal all happened in a little over a week.

The Workers Are Very Professional✌

When I left my XF at Jaguar So. Bay for the 2018 annual service and a coolant leak problem. I was unable to get the service dept. to tell me how long this would take, phone calls were not returned. After 10 days I drove to the dealership to find out and nobody could tell me where the car was. Eventually the vehicle was located and I was assured that the work was completed. Later I found that the annual service had not been performed. I next delivered the car to Jag. So. Bay Jan. 2 2020 because the TPMS warning stayed on when tire pressures were at the correct pressure. A replacement sensor should take 2 to 3 hours to install. Again my phone calls were not returned. After a week I was informed that the problem could not be duplicated. [It had been on for 2 weeks.] There is no receptionist to answer phones just a message saying press 1, 2 or 3, none of which elicit a return call. Another visit in person and nobody could name the service or general mgrs to help me. But I was able to speak with Dale Moody, tech, who apparently fixed the problem a week earlier. First class guy. Why did I have to find this out for myself and avoid all the frustration?

Attentive and very hands on with the entire process of purchasing a vehicle. I would recommend this dealership to anyone looking to buy. We were treated with first class service.

I found the exact vehicle I wanted...but it was 115 miles north of my home in San Diego, at Jaguar South Bay. The folks at the dealership were very accommodating given my schedule and the long drives each way, and made the entire experience worthwhile. While this was my first time buying a car from a non-local dealer, I would not hesitate to buy from them again.

My service writer, Evan Sheehan, took such good care of me. I limped in with a flat tire, which had to be ordered. I also had a complaint about a low battery light that came on each time I turned the car on OR off, so the technician installed a new battery, and also found a couple of other items that needed to be addressed. Evan Sheehan made sure that I had my car as soon as humanly possible, and in tip-top shape. I couldn't be happier.

very nice service, a perfectly prepared car.

Classic service. Went out of the way to help me acquire the car of my choice.

If you are in the market to buy ur next new ur used car do visit Land Rover South Bay. I have purchased a lots of cars, but this was a one time experience. Nathaniel Hill was my sales guy. What a chap. Did not feel any pressure from start to finish. He even delivered the car to my house in HB. Thanks Mr. Hill. Finance department was a tad slow tho. It took minutes to like the car, however hours to pay for it ( there was no financing) I guess paperwork do take time. Finance manager David is a very pleasing personality. Enjoyed working with him. Danielle is the GSM and she was engaged in the transaction from the get go too Wow! Talk about service. I hope their AFTER SALES EXPERIENCE is same as this. Im going in for a repair this car needed. Stay tuned.

I had a great experience at Land Rover South Bay. Everyone was helpful and easy-going—no hard sell, but all my questions were answered and the two sales people I worked with were informative without being pushy. I am very happy with my purchase and highly recommend them.

Nice, friendly and helpful. I recently had back surgery and was very please as to the amount of help I received without asking.

Spoke with the service manager and got nothing but positivity and great customer service. I’ll will be a lifetime customer.

DANIELLE WAS AMAZING AND SHE MADE IT HAPPEN AND DID NOT GIVE UP ASK FOR HER.

Welcoming

Awesome experience buying a Rang Rover from here. They went the extra mile to find the suv I wanted and the buying experience was seriously no hassle. Special thanks to Jin Cho, and Linda the GM. Jin took extra care when showing me the features of the car. I already feel like an expert. Don’t hesitate, if you want a great vehicle at a great price go there now. I shopped around and can’t say enough about this dealership. Thanks!

Great experience. Very knowlegeable, and diligent in working with me to find a great deal. Special thanks to Nathaniel!

We just bought a new 2019 I-Pace at Jaguar South Bay, and we couldn't be happier! The car is terrific! The price for new 2019s makes buying them highly attractive in comparison to Teslas or Niro EVs, and the car is unbelievably good. Our sales rep Syed Faiq is a very personable, nice man, and he arranged a very fair and favorable price. His sales manager Danielle Maynard also helped us, and Kelli in Finance was gracious and quick as well. Buying the car from them was a very pleasing experience. --Please buy one to help save the Earth.

I only have positive things to say about Jaguar/Land Rover of South Bay. Everyone involved made the process of leasing a car as seamless as possible.

My new Jaguar Epace was damaged by my garage door and Land Rover Southbay took excellent care of me and my car. Evan is the best, he delivers 5 Star customer service. I now live 40 miles from LRSB, but their service is worth the drive!

My Jaguar stopped running so I had it towed to South Bay Jaguar for repair. It took a week for the service department to diagnose the problem. I was told it needed a new water pump and the vehicle overheated and this caused the car to stop running. I asked to have the charging system checked. They said the charging system was OK. I had the water pump replaced in March and had an AAA warranty so I had it towed to AAA for inspection. The water pump was OK but the alternator needed replacing. I will never take my vehicle to this dealership. They are very dishonest for trying to charge me for a repair the car did not need.

I have had my car serviced here twice and it was a great experience both times. Evan Sheehan took great care of me both times. I never felt taken advantage or sold on anything. I purchased my car at different dealership and regretted it the moment I signed the contract. Service appointments never ran on time, they always found an expensive problem to fix, their service charge is almost double the cost, and the customer service was not good. LR South Bay is more affordable, accurate on schedules, and has great customer service. I sent a couple friends this way and they felt exactly the same. Thank you Evan!

The dam business 4show

Bad experience as soon as I stepped through the door. I was interested in purchasing a Range Rover Evoque that was listed on their website, so I sent an inquiry before the dealership opened. When the dealership opens I immediately I receive an email from Benjamin Taska, informing that the car was still there and he asked if I would like to set an appointment. Great, I decided I would go after work around 3pm and view the car. Arrived at the dealership and stood at the front welcome desk waiting to be greeted. Stood there for a period of time while watching a group of employees huddled together having a conversation before I was finally acknowledged and asked if I was being assisted. I explained that I had an appointment with Benjamin to view an Evoque. After locating Benjamin, he informs me that it would a minute and that he needed to speak with his sales manager. A few minutes go by and they both come out to talk to me. The sales manager right away lets me know that the car is held on reserve and is actually not available. At this moment all I could think about was: A) Why would you wait until my arrival to inform me of this car being on reserve and B) why would you have me wait for your sales manager to explain the situation. I was at a lost for words and they immediately proceeded to try to “help” sell me something I didn’t want. It was completely awkward and the only thing I wanted to do was leave. I never had a dealership kill a sale so quick with such bad customer service. I guess it makes since why people are buying vehicles out of vending machines.

First time at this location since they moved from Redondo Beach. Arrived at the Parts Counter, middle aged guy helped me, he was polite and knowable. While he went into the back to retrieve my items, I asked the other person working the Parts Counter(mid 20's Hispanic girl no name tag) about the price of a license plate frame. She replies "I don't know I think $120". She made absolutely no effort to find the price for me and kept on doing whatever she was doing. The guy brings my items out and the girl has to check me out. I insert my credit card into the reader, I tell her it's a credit card and I do not have a pin, she replies "I don't know I think you still have to enter a pin" Please enlighten me on what is the point of having employee's who apparently dont know anything and do not make any type of effort to find the answer? Very frustrating as a customer. Please do better Land Rover South Bay Parts Department.

awesome staff

Great customer service made me feel at home. I definitely would recommend Jaguar SouthBay for all your jaguar need Evan was on top everything nedededto be on my car

I had an amazing experience at this car dealer went to a few prior to making my choice, definitely not pushy guides you to exactly what you want gives you pros and cons loved it thanks HUNTER! ELIZABETH AND JOEL !!!

Great experience Hunter was awesome!!!

I bought a used BMW, no buyers remorse at all here! The price was exceptional , the customer service was exceptional, the experience was exceptional! It was quick and painless. They delivered the car to me. I drove from the California desert to get there and It was worth every mile for the way that I was treated by every single person that works there. I get compliments on the car all the time and it drives like a new BMW. The next time I buy a car, I will definately head out to Josh to get it. Thank you!

Beautiful and fun place to get a car or service the one you have.

This dealer has best customer service of any luxury brand. Go see TC Collins for best service, personal follow-ups and deal.

I tried to leave my review on Google. Didn’t want to leave it on here but I have to leave on because the service here was phenomenal. I brought my car here and was able to get a loaner SUV while my car was serviced. Angelo helped ease my way and made my experience at South Bay Land Rover a great one. Thanks!

Get a whole new service crew including the service advisors!!!. I was supposed to get new parts for my cup holder and washer. The service advisor never even came out to my car to take a look at it. After one month, I heard nothing. I'm back again at Cerritos for service. This is the second time I tried So Bay Jaguar because they're closer. Never again.

Best deal on a my 2019 F-Pace lease and I shopped most dealerships. Joshua H. was the perfect sales person and I would high;y recommend you ask for him.

I came in without an appointment - Evan was able to fit me in for service, handle a recall and get me a loaner for a couple of days. Will definitely be shopping here for my next car. Nice to have Jaguar back in the neighborhood.

Nicely done appreciated Steven Williamson

Very friendly and they honored our agreed price.

Service Department , I had an excellent experience with all the employees I dealt with especially JUAN REYES service adviser . Polite , knowledge & fair !!! Pass the WORD … I WILL TOO !

We have worked with SouthBay Range Rover and Jaguar for 15yrs. Just traded in our Range Rover for the new Jaguar 5 Pace S. I was not sure if I was going to like it but now I love it! Mike and Eric were amazing to work with and I would give them a 10 star everyday. They made trading a car painless 😀!!!!

their management showed a devotional attitude.to the clients In all aspects . An enjoyable experience .

I am so extremely unhappy with the lack of quality service I experienced and the damage done to my 2005 Range Rover HSE while at Land Rover South Bay. My vehicle was returned to me with more than 5 severe issues that have never been an issue ever before! I had to repair the damages that arose from the vehicle being AT Land Rover South Bay at another auto shop that specializes in only Land Rover repairs. Not to my surprise, the approximate $3,000 repair Land Rover South Bay (Jesse) estimated and ALL of the new sudden problems after visiting the dealership were from a blown and loose fuse!! Whether the mechanic that worked on my vehicle directly did this and worked independently to loosen/swap out these fuses or if this was yet another attempt at a calculated plan between several of LRSB employees; it completely disgusts me that the GM of Land Rover South Bay (Terashita) chose to stand by employees/mechanics that are altering vehicles in order to generate ongoing or unneeded repairs. Perhaps this malice action was performed and I was targeted STRICTLY because of my gender and/or age and possibly my race due this being a male dominated automotive setting. I paid $180 for a diagnostic and upon picking up my vehicle I never received anything except a monetary receipt day of pick up -- until we demanded the actually diagnostic paperwork magically "found" the next day and after receiving the car back with several damages. It is UNACCEPTABLE to pay for a service estimate and to receive my car in an impaired condition than it was brought in. Jesse, lied directly to my face when I returned to the dealership moments later after driving off in my vehicle and discovered the new issues. When I questioned did a mechanic forget to connect anything in the vehicle while assessing, he stated in person the only thing that was done was a computer read out/diagnostic. Unfortunately for me, that was a lie because over the phone before scheduled pick up, they made sure to inform me to give ample time before I return the loaner vehicle so "they could put it [my vehicle] back together." That is directly how my fuses were swapped to trigger the snowball of sudden electrical issues. That is WRONG and I have uncovered the deceitful practices taking place at Land Rover South Bay. In the very least, I received my money back for the diagnostic, new problems, the lack of care, ethics, and service that I was NOT provided however not even including the additional out of pocket costs to repair the new electrical damages no thanks to yo. What an extreme disservice Land Rover South Bay is doing to their customers and not treating them with the respect and quality customer service the luxury brand of Land Rover is known for and stands by! Attempts to correct the situation was an until battle therefore, I am continuing with my formal complaints to the Better Business Bureau, Land Rover Customer Service Center UK, National Automobile Dealer Association and others. I know I am not the only young female that has been victim to such deceitful antics and I will get to to bottom of this by noticing every association, cooperation, organization, media outlets, and more that I can find to shed light on this dirty practice that is ongoing at Land Rover South Bay. Above all and what was yet another failed realization is how my safety was jeopardized after my vehicle was left and altered in your care. Lastly lastly lastly, stop sending me flyers in the mail. I hate this dealership and wish I had a fireplace to burn all of the flyers you litter my mailbox with. (Only since unsubscribing constantly seems to do nothing but encourage more flyers.)

My experience was great Sonny was easy to work with. I would tell any of my friends about this AutoNation Dealership. Thank you again for going above and beyond Dee

Went for service for my Jaguar SUV. mechanics were good. service reps the worst, no follow through, no call backs. Got the feeling once I committed to the service/repairs they couldn't be bothered. I will be going to Penske Land Rover in cerritos

The workmanship of the mechanics gets a five-star review. The service department gets a one-star review, so I gave it 2 stars. Made an appointment to bring in my Jaguar F pace for a new windshield, since it had been hit by a rock from the freeway and cracked. (My first time to this location I usually get my service completed where I bought my vehicle, but this location is new and closer). I make an appointment by phone, arranging to leave my car with them for five days while I'm out of town. The girl that answers the phone writes down the wrong model of car and my name incorrectly, so when I call back a week later to confirm everything, they can't find anything in the database and they had not ordered my windshield to be ready, which I had requested to cut down on wait time. I spoke to a service rep who ordered the windshield and confirmed my appointment. Dropped off my vehicle, no problems there. However, I was told they would call me in the next couple of days because there's no way this repair would take all five days (wed to mon). I'm also told they will call me with updates. Nothing!, I finally call @ 3:30 p.m. on Saturday inquiring if my car will be ready Monday morning like I had originally requested. (& told would be no problem). Same service guy, Angelo tells me he'll definitely know within 90 minutes what time on Monday I could pick it up. He promises to call.... No call, and they close on Sundays. I called early Monday morning inquiring when I can pick up my vehicle, I'm told by one of the mechanics that they believe it will be ready by 3 in the afternoon, since service rep Angelo is off today . I call back at 1 p.m. to confirm this, prior to getting an Uber to the location and the service department tells me they're not sure when it will be done. I demand to speak to the manager, he calls me back 30 minutes later at is quite rude to me, pointing out his mechanic already told me it will be ready at 3. I pick up the car, the workmanship is excellent. If you are coming here for service for your high-end car, ie Land Rover or Jaguar, then service is not what you will receive. You will receive excellent mechanics working on your vehicle but the service portion is sadly lacking. I will return to Penske Land Rover in Cerritos where they keep you fully informed when maintenance is done on your vehicle. Will not be returning to this location for service or to buy any future vehicles.

Salespeople at dealerships in general are slow to follow up. This dealership was a little better-and did -when I showed my seriousness in buying became more responsive. Did provide vehicle inspection report and all- in pricing in advance-and stuck with the pricing at purchase. Best feature was allowing a "hold" so I could travel from 400 miles away to buy the car-without worrying that it would be sold out from under me.

Our initial contact with Mike from Internet sales was fantastic. He was responsive and accommodated our schedule so we could see and test drive the car we were looking for. He passed us on to the Finance Dept and that was the end our great experience. We waited three hours in the waiting room to speak to a finance representative. After 3 hours, we were introduced to our rep and he told us he would be with us in 20 minutes . One hour later, we let Mike know that we had had enough and we were leaving. At that point, a different finance rep became available and after an hour of paperwork, we were done. I would understand that there would be a wait if the place were busy with customers, but they were not. There were more employees on site with nothing to do than there were customers. Another couple that was in the waiting room as long as we were, were still there when we left. Waiting 4 hours to speak to someone is unacceptable. We would never recommend this dealership.

Our initial contact with Mike from Internet sales was fantastic. He was responsive and accommodated our schedule so we could see and test drive the car we were looking for. He passed us on to the Finance Dept and that was the end our great experience. We waited three hours in the waiting room to speak to a finance representative. After 3 hours, we were introduced to our rep and he told us he would be with us in 20 minutes . One hour later, we let Mike know that we had had enough and we were leaving. At that point, a different finance rep became available and after an hour of paperwork, we were done. I would understand that there would be a wait if the place were busy with customers, but they were not. There were more employees on site with nothing to do than there were customers. Another couple that was in the waiting room as long as we were, were still there when we left. Waiting 4 hours to speak to someone is unacceptable. We would never recommend this dealership.

Improve customer service.

I had an incredible experience with this dealership but specifically with the GSM Danielle Maynard. Danielle offered me multiple different deals to fit my budget. She spent a lot of time looking for a car that fit what I wanted at different dealerships and she was patient beyond belief and dealt with all my haggling for a better price with great patience. She offered me a deal that was far better than the other dealers I shopped at. If you’re looking for a Land Rover find Danielle and you’ll be set!!!!

Many issues that lead to disappointing visit: 1) appointment time was changed from phone discussion to establish appt, 2) Car was not touched for 2 days and took 4 days to complete versus 1-2 days needed, 3) Service rep did not call back with updates as promised, 4) One issue reported for service was not addressed nor reported upon (staining of outside rubber window seals) and is still not complete, and 5) reported issue with phone contacts synching with car, service rep said they couldn't find solution and gave me customer service number to try to get more help; when I called that number I was told that the service dept should be addressing the issue and they had no means to help me; issue is still not complete. Unsatisfactory levels of service.

I was able to get my roof rack and Apple car play installed without any hassle. Evan was responsive to any concern or question I had.

Absolutely HORRIBLE experience with the service department at Land Rover South Bay. I made a service appointment for my LR4 and told them what needed to be done upfront (leaky power steering pump), and then dropped off the car to them on time... They've now had my car for 7 days for a warranty issue, no loaner car even after I requested one, no return phone calls, no "customer service". Thanks, Land Rover South Bay, for ruining a trip that I was scheduled to take two days ago!! I don't know how many Land Rovers and Range Rovers that we have owned throughout the years, but it has been too many to count. This will definitely be our last one. Steer clear of this dealer!

Very attentive and courteous

Love Love Love Thank you to the Landrover and Jaguar Team Had my car detail and car have not looked better since the day I bought it 1000 Thanks Juan Reyes :)

If you want the ultimate down to earth executives to help you get into your new ultimate status statement! You need to come here, & try out your new Range Rover!

I needed to have work done on my Land Rover. Everyone there was special. Helped me out with warranty work. When checking out, totally awesome. Great place.

This place is amazing there is a sales rep name Valentine which made my experience that much more amazing if you need anything as far as cars service answers call Valentine South Bay Land Rover Jaguar

Pushy sales people

Rich Was are salesman Was stellar general sales manager Was Erik Also stellar I bought A Range Rover discovery for my daughter Dealership was also stellar In feature we will do more business at South Bay Range Rover.

Get ready to sign and send all the paperwork, work with them for 4 days, wire them $112,000 and then get OHHH WE SOLD THE CAR UNFORTUNATELY. You mean the one I gave you a $2500 credit card deposit? YES. You mean the one you were chasing me to send you 112k wire, and you still sold it? YES. But wait didnt one of your 16 managers signed and approved my deal? Manager "ALI? YEAH BUT WHO CARES! Send us your money, driver license, insurance, fill out the credit app...wait why do I have to fill out credit app if im paying for the car in cash??? Because we need to make sure you are not a terrorist, or money laundering. Really? So you want to tell me I am paying for the car in cash, and you still need to run my credit report and ruin my score? Who is terrorizing who here? After 4 long days of dealing with these guys, trying to get the 2018 Range Rover LWB Supercharged model I liked. This has got to be the WORST EXPERIENCE IN MY 30 YEARS OF CAR PURCHASING. And I grew up in NYC and dealt with dealers on Jamaica Ave. in Queens... And if you know NYC you know those are the worst dealers in the world. Till you meed wonderful staff of Land Rover South Bay and AUTONATION! I have been a customer of BMW and Porsche for the past 30 years. So I know how a quality and normal customer service and experience looks like. I dont know what possessed me to even think about going for my first Range Rover now. You give them deposit, jump thru hoops, get your credit run (even though you pay cash cause the manager (whose name out of respect of other great muslim people I know I will not mention) wants to make sure you are not a terrorist! Who is terrorizing who here??? I gave deposit, did the CASH wire transfer and they still sold my car to the first person that gave them over the price they agreed on. Nobody is picking up the phone calls or answering emails, cause they dont know how to tell you that they dont give a crap about your deposit and all the paperwork they made you submit!. They have one part time receptionist/office maintenance worker. Who will not answer your call because he memorized your number on caller id. So you have to get your family members to call and figure out what is going on with 114k CAR YOU PAID FOR!!! Nobody should go thru this hell. Not to mention the simple cash deal. Leas or finance NOBODY! Autonation and the way they run their dealerships is a joke! Land Rover Corporate office is USELESS! They are good actually to get someone to pick up... so if you need a secretary then call Land Rover Corporate office to complain that nobody is answering your emails or phone calls! I don't know what Range Rover dealership to recommend to you, but NOT THIS ONE FOR SURE! BTW I STILL DID NOT RECEIVE MY WIRE BACK OR MY CREDIT CARD DEPOSIT. TOTAL OF $114,000 See the photos below! My wire transfer, price agreed and approved by manager number 14 named Ali approved by manager 13 Eric. Only person that is missing is GM Linda who is apparently on vacation and nobody knows how to deal with this situation but her. Enjoy your vacation Linda... I sure had a memorable Land Rover BUYING EXPERIENCE!

The service of my 2017 Jaguar XF experience on November 1, 2018, was superb, including service personnel attitude, technical examination details, online chat, etc. I recommend this dealership to any owner of Land Rover or Jaguar.

Excellent communication from David Garcia, good communication from Lana, but after he ignored multiple voicemails and emails, it was the poor communication from Aly Sewani that has me looking for a new dealer. Good news or bad news, ghosting your prospective customer is poor form.

Buyer beware! This dealer will tell you that they don't mark up the money factor, but then send you proposals with a marked up money factor! Deceptive business practices, avoid if possible.

Great service! Jessica helped me find the perfect vehicle. She provided us with really great one on one service and also stayed to show us all the details of our new vehicle, my husband and I were there until 10pm on a Wed finalizing everything and nothing felt rushed at all. Overall we are so happy with our vehicle and the service we experienced.

The service experience for my Jaguar was top notch. My car was taken on time and within ten minutes I was given a loaner which was an almost new Landrover Discovery. In addition, my service advisor, Evan Sheehan, was first rate - knowledgeable, efficient and friendly. I'd recommend this service department for anyone with a Jaguar.

Jeremy was very helpful, honest and straightforward. He went "Above and Beyond" (not just a motto) to help us get the Land Rover Discovery that we wanted!

Would definitely recommend this place. The manager Ally is very helpful and friendly.

The service that my family and I experience at the land rover dealership in torrance,ca was like no other exceptionally wonderful. They were kind, patient, and friendly. They are truly a 5 star dealer. They treat everyone with respect and dignity. They go out of there way to make you happy. I'm very pleased with the treatment that I received from all the staff. I admire how genuine, great and awesome they are.

Juan is great and always takes care of my LR4!

I was looking at a specific vehicle and Lana and Jeremey did a great job. She called me on her day off and set up my appointment to purchase. Jeremey spent over an hour explaining all of the features of the car. AND NOW THE OTHER SHOE DROPS. THEY KEPT ME WAITING ALMOST 3 HOURS FOR THE FIANANCE MANAGER TO SHOW UP. EVEN THOUGH I WAS PAYING TOTALLY FOR THE VEHICLE I HAD TO WAIT FOR HIM TO TRY AND SELL ME MAINTENANCE EXTRAS. TO SAY NOTHING THAT HE HAD ALCOHOL ON HIS BREATH AFTER BEING TOLD HE WAS IN BEVERLY HILLS AND CAUGHT ON THE 405. NOT GOOD!!

Good

Sales Manager Mark Newton earned this 1 star.

Better service customer service. I went in with an obvious problem. Two days later I received an email with no detail other than an invoice/estimate for an $8,000 repair. The service agent was slow to explain why it was so expensive and when I asked how does something like this happen on a car with only 70,000 miles, he said, 'it just happens.' When I went in to pick up the car, I asked again, and he said he had no idea because they didn't open it up. They could just tell what the problem was by driving it.

I had the most incredible car buying experience at Land Rover South Bay today. Lana Fallah was absolutely incredible in holding my (sweaty) hands throughout the entire process. She’s kind, non-pushy, honest, and was committed to getting me into the car of my dreams. Thank you Lana for such a wonderful experience

Do NOT buy a used car here!! I'm sure their customer service is fine if you spend $100k for a car, but I bought a used car here and am VERY disappointed with the help, or should I say LACK of help, I received after the 5 day buy back period was over. They replaced all 4 tires and tire sensors on the truck before I purchased it. Sounds great, right? It should have been. But 4 trips to the tire mechanic later (and after the 5 day buy back period) I finally find out the reason the tire sensor light has been blinking (since the day I drove it off the lot) is because ALL 4 of the sensors were bad. I called to speak to the used car sales manager (Joe Pelosi) to see if they could help me out, because surely the parts are under warranty IF they are brand new...and NOPE. The manager said "sorry, there's nothing we can do” on my voicemail and won’t return my phone calls to discuss it. Hmmmm, I'm pretty sure there is A LOT you can do to help me!! You should have said "we're choosing not to help you". Gee, thanks. Great customer service. I do not recommend this place AT ALL.

Always a pleasant experience with the service department at South Bay Land Rover. Highly recommend them.

Great selection, prompt communication, professional and honest staff.. Overall very pleasing car buying experience.. Got the best $$$ for my trade-in here. I love my new Evoque! THANK YOU Jennifer, Aly and David!!!

Juan and the service department are great. Easy drop off and pick up!

Thus far, a really bad experience. Have tried to reach someone live for two full days (in any department!) to no avail. I have bought a variety of Land Rovers from several dealers over the years - haven't had this much difficulty before.

Nice people. No pressure. Excellent communication. Product better than expected.

By far they are the best Land Rover dealership in Southern California. They are willing and ready to sell. They are not pushy on add ons.

Excellent service from the sales and finance department. Very easy transaction and professional dealership! Highly recommend!

My experience was far beyond poor customer service.....nothing but PREJUDICE and RACISM. Sales guide, Richard Allen, and Sales Manager, Eric Sabre boldly refused to show me the interior of 2 USED Range Rovers. I specifically noticed the SUVs on the lot today and I was told that unless I completed a "needs assessment" and they knew "I could afford" the car, they could not show me the car....and they did not. I only asked for the vehicle doors to be unlocked so that I could take a LOOK inside. I never asked for a test drive, never asked for keys, never asked for financing, or anything else.....just to open the door. I was told I could look at those vehicles in the show room after I questioned their discriminatory practices. Before that, I was never even invited into their empty establishment. What exactly makes one eligible to see the interior of a car? I'll tell you what WON'T work......being married, 40+ year old professional homeowner/landlords, with advanced degrees, six-figure incomes and AFRICAN-AMERICAN!! That won't work here. It won't even open a damn door. Disgusting. Thank God for the Mercedes Benz dealership across the street. Thanks!

Jennifer in internet sales was very easy to work with. HELL of a deal! What a great person that will get you what you want with in reason! Kudos to Auto Nation for hiring a great sales person. She should be promoted! If anyone what’s a great deal go to Jennifer ASAP!

My grill fell of on the highway and they would not warranty it out because i dont have the grille with me!

Amazing service from Jeremy Richardson. Made the entire process easy and enjoyable.

I have been waiting to get a quote from this dealer for 3 weeks now and no one is getting back to me with concret numbers. For such a luxury brand so disappointing! worst service ever! Maybe a sign to get a Tesla!

Jeremy was an absolute pleasure to work with. His professionalism and flexibility made my car buying experience an overall delight! He was also able to find me the exact vehicle I was looking for and made it simple and easy to close the deal!

Totally disappointed with the sales department!

One of the best Land Rover dealers in the LA area and we went to quite a few different during our research phase. Rudy is super nice and very accommodating (staying late, getting us all the info we needed or answers to our questions and very very prompt in replying via text)...he made it a great experience for our first time Range Rover purchase overall. Definitely no pressure or playing games issues here. David, the finance manager, was also very patient and took the time to go over all the warranty options with us and never even tried to push us to buy as many warranties and possible...even though we ended up doing just that and he gave us amazing deals on all the extended warranty packages.

Friendly staff

Excellent customer service! The team went above and beyond to accommodate me. Fabulous, stress free experience!

Land Rover of south bay ? Oh boy! U r about to get ripped off and meet the most disgusting, unprofessional and disrespectful person "service manager" I even forgot his name! So here is the details When u go to a dealership for whatever problems your car having and skipping thousands of mechanic shops, your problems should be solved right ? Because professional, certified people are looking at ur car with the right tools and equipments correct? Ok... those guys never show you what the problem is! They keep telling you different story ever time so they keep charging you since the services advisor is on Commission as well the his dishonest manager.... stay away from those guys. Shame on you and ur manners in fact #Go_to_hell

Great car at great price, I was very excited. All I needed was a purchase agreement to finalize my financing with my credit union. But Noooooo, they wanted to get me in first and handle financing and wheel and deal. Called Carmax got a purchase agreement in less than 5 minutes. Never again will I go to a traditional dealership.

Such a bad experience here. Such a shame as I love the cars but this outlet has such bad customer service. It’s all about business and the follow up is unbelievably bad. My pregnant wife and I had to wait 5 hours late on a Friday night despite having an appointment to buy out my lease and they still got it wrong and made mistakes that they now won’t respond to or fix. Very nice leading up to the sale, terrible post or event during. I never take the time to write any type of reviews, but they asked for one and I had such a bad extended experience that here it is.. I would def go somewhere else as I definitely will

Great experience. Michael is very helpful, he explained every detail of the functions of the car. I definitely will come back. :-)

The Cashier is so slow, that she was talking to customers , and she left the line.

Great service They keep it simple and get it done right. Nate in the service dept is on it and makes it painless. Loaner cars are a huge bonous too! Have only had positive experiences!👍

laid back dealership by the beach. no stress no hassle no haggle. great experience.

Juan was very helpful. I feel I was overcharged for a after market starter. I always feel I am overcharged for basic parts at this dealership. They rob people on basic needs.

Juan was a great service advisor. I received a quote for work, the work was done, and there were no surprises. Thank you!!

I had a great experience at Land Rover Redondo Beach. Will Vasher was my sales consultant and he was amazing. I wasn’t quite sure what I wanted well Will guided by asking me questions showing me different options based on my answers and he guided right to the vehicle that I had in my vision. The whole experience was professional perfection. Thank You Land Rover � Thank You Will Vasher�

I had a terrible experience with servicing my Range Rover at this location and want to simply share with you. My Land Rover provided warranty was about to expire. I took the car in to have it checked to (a) fix any issues under the warranty (b) evaluate if it was in a condition for me to keep the vehicle for the another year. In addition I asked them to have the vehicle detailed while it was with them. (1) I was informed that there was nothing wrong with the vehicle. I was not satisfied with their response and paid additional $200 to another facility to have it checked again. It turned out South bay technician had missed or ignored to report very critical issues which is absolutely unacceptable for a dealership to have incompetent mechanics. (2) The detail job was horrible. I showed the issues to my service adviser (who I really like and respect) and he assured me that the service manager will call me to follow up and get it fixed. Well after 3 times follow up, he never took the responsibility to call me back. They basically washed outside of the car, put a wax on some parts of the body and did nothing to interior and charged me $200. I will have to spend another time to have it dropped with a professional to get it detailed properly. These people know that most Range Rover owners are too busy to follow up on this kind of complaints and take full advantage of that to their benefit by ignoring to return the calls. It cost me more money in loss of income dealing with this dealership that what it would have cost me to get the vehicle properly serviced at another location. I gave them two weeks to return my 3 calls and fix their shortcomings. I will discourage you from having your vehicle serviced here. Santa Monica dealership provides far better service than this location.

I bought a Range Rover this past week from Land Rover South Bay. Michael Auteri was my salesman. The entire experience could not have been easier or more pleasant. No pressure at all. I highly recommend giving them a try. The car is absolutely amazing.

Had a great experience buying my new Range Rover from LR South Bay. Thanks to Mike Curutchet and Ali who did a fantastic job in helping me find the car that met all my specs. I'm truly grateful for your professionalism, honesty and patience.

What a wonderful experience!! From the beginning of the sale with TC Collins to finance department with Jin Cho. Everyone was a class act!! They have earned a new client for life!!!

My experience with the service department of Land Rover South Bay has been very positive. I was checked in immediately, and my loaner was provided in a timely fashion. When I came back to pick up my car, there are no waiting nor lines to bear with. I give them my loner key, they give me back my car key. I sign the bill and that's it. I will definitely come back for another service.

This is the absolute best dealership ever. The staff is courteous and helpful, always going the extra mile. Plus it's a beautiful place. I actually travel a far distance to go to them rather than the dealership closer to me.

Very helpful and courteous staff, Jennifer Contreras was the sales representative who helped my wife and I find the Land Rover we wanted. She was very patient and helpful with any questions we had.

Excellent Service with Jesse and Juan!!!! If you're in need of some help with your Range Rover be sure to pop in and speak to them!

Jesse is the best service advisor ever.

Service was great everything was done in a timely manner Jennifer did a great job with showing me the vehicle and Jin did a great job with getting me through the buying process. I'm very happy with the outcome, I will be definitely suggesting Land Rover of South Bay to my friends and family as place to purchase there next vehicle.

great, hassle free experience! Jeremy found the perfect car for me and made the experience headache free..i highly recommend Land Rover South Bay and Jeremy Richardson as your sales representative!

The car is better than I had expected and very informative finance department and not pushy. Great experience

The staff from the service department to the receptionist and the loaner car personnel were all helpful and friendly.

TOP NOTCH customer service! The General Manager, Linda and her team are amazing! Always a pleasant experience and they go above and beyond for their customers!

Always professional and always do the job right. Not cheap, but you get what you pay for.

Excellent service but recall issue with seat belts was not addressed

Couldn't afford the car but the service was great.

We had a great experience with Jeremy and Dave at Land Rover South Bay, They were both professional, knowledgeable and never pushy. We would definitely shop their again.

Receptionist had the personality of a cardboard box. Didn’t seem interested in selling me a car.

Jeremy was amazing - he hussled to get me into a car I love. Five stars, 100 points to him! Seriously ask to talk to him he’s kind patient and not a usual car sales guy. A real class act. The less than perfect score is for the dealers cleaning people. Poor Jeremy was scrubbing my interior from spots they missed in detailing my brand new car. Also, the car is COVERED in paint swirls. This is 100% preventable if people know what they are doing in detailing your car. It annoys me every time I look at my car in the sun and makes my car look cheep. I’ll have to pay someone to fix it, which isn’t fair and super annoying. Also there was a gash in the rubber on my back window from detailing. Jeremy is working on replacing this but what a pain. 1 star for the detailing department and whomever inspects the brand new cars for sale. But then I think about how great Jeremy is and I am motivated to write this review (something I never really do) xoxo!

This was by far the Best Car buying experience I have ever had. Jeremey was more than helpful he was respectful! I am not a wealthy person that can walk into a Land Rover dealership and drop $200k on a car they will use to go to the grocery store. Instead I am a hard working person that wanted to buy a higher end SUV to enjoy the outdoors. He himself uses LandRover for offload adventuring so his knowledge of the vehicle was excellent. Nothing irritates me more when I know more about something than the salesperson. Not here Jeremy took the time to explain everything to me that I needed to know. Very rare will someone have the patience to an individual when trying to make a decision on a car. And the respect was when he provided me the time to formulate my questions and make my decision in my own time. It made me want to buy a car from him and Land Rover South Bay! And I did! I am the happy owner of a 2017 Uber Loaded Discovery!! Everyone from Jeremy's partner Trey the GM to their finance manger Jin were amazing to deal with. Thank you to Jeremy and Trey for answering all my questions and putting my fears to rest. I look forward to dealing with you guys again!!

I would recommend South Bay Land Rover for your next vechicle, ask for Trey McKinney. He was very helpful throughout the whole process. Trey always made himself available for all my questions and couldn’t have been a nicer more sincere guy. When it came time to do all the paperwork, David Garcia made all of the processing a breeze.

From start to finish, extremely poor customer service across the board from finance, to the sales manager Eric Sabre, to the GM Linda Terashita. I would never recommend this location or Auto Nation in general.

Had a great experience!

excellent experience with LR South Bay!

The people who work in service are terrible and not professional. I️ was told that I️ would have a year warranty on my new breaks , brake pads only to pick my car up and then tell me that I️ don’t. I️ spent over 3500 in repairs on my car. A week later my breaks started to make noises again. The costumer service is awful , no one knows anything or what their doing . I️ called and asked a question about the warranty on my vehicle today and the guy in service told me we don’t have it here , didn’t ask my name or my car but just assumed they didn’t have it ! I️ will find another place to get my car serviced even if I️ have to drive to the valley !

Extremely slow, disorganized and had constant miscommunication about what the price would be. Time estimate was 45 minutes but I was there for 2 hours.

Excellent ,informative and courteous Jeremy Richardson show us how you can shop the car of your dream with ease from great selections of Land Rover South Bay inventory.Without pressuring us , He helped us the right car and choice for our needs.We had been to a lots of Land Rover dealership around LA and We choose Land Rover South Bay to buy our car because of Great Personal like Mr. Jeremy and great selection of car of in their inventory.We recommend anyone who is looking for great luxury car, Land Rover South Bay is the first and only choice to get your dream car and make appointment with Mr.Jeremy in advance, so he can arrange the car you like when you come in and you will not be disappointed.We really glad that we choose Land Rover South Bay and with courteous person like Mr.Jeremy we got our dream car.

Jeremy R gave me a lot of information what I wanted and he worked so hard for me. I really appreciated his works and kindness. He is the best sales person I've ever had before!

I could not be any happier than i am with my new range rover evoque. The folks at this land rover dealership were great. They were quick to respond, met my ambitiousness and worked me a deal that was nearly impossible to get any where else on this planet. Thanks guys. my best to you all. Troy Lair

I had a great experience, everyone was very friendly and helpful

The terrific team of professionals at Land Rover South Bay delivered a perfect car buying/leasing experience, as we took delivery of our 2018 Velar on Sep 30th. Jeremy, Jin and David were a delight to work with, and the team created an entirely pleasurable process from beginning to end. We strongly recommend the South Bay team and the Land Rover/Range Rover products that they represent so well.

This review is regarding my parent's experience with Hyun Jin Cho. They had a fantastic experience and would be happy to recommend his services to other customers.

Juan squeezed my car in for service when my check engine light came on and the car started driving strange AFTER my former dealer told me they could get me in two weeks from now. Juan and the great technicians got my turbo and the dmtl pump replaced in a little over 24 hours. I was shocked it was ready so quick. I had just put gas in the loaner because I figured I would have it a few days. Land Rover South Bay is my new go to dealership. They proved themselves worth the extra drive from Long Beach.

Exceptional Customer Service! Thank you Jennifer and David!!!

Jeremy couldn't do enough to help me find the right car. It was by far the best experience I've had leasing a car. If you're looking for someone who is attentive, respectful, patient and genuinely happy to help you then ask for Jeremy. Everyone at the dealership was kind and courteous. I'd give them more stars if I could. Thank you Jeremy and Land RoverSouth.

All the staffs I met were very nice, patient and provided me an excellent services !!! highly recommend SOUTH BAY Range Rover !!!

Came in strictly for a DIAGNOSTIC and was shopping around on which location I would like my repair done on my Range Rover.... when I picked up my car I received no written report of what they found from the diagnostic as well as I now have AT LEAST eight more costly repairs on the car that were NEVER an issue before leaving it with them over the weekend. New issues all the way from steering issues too serious electrical issues that I believe the mechanic did intentionally to take advantage of me because I am a young female. Will NEVER in life will I return here again and will be sure to refer all people I know to NEVER go here as well unless they want more repairs than they came in for!!!!

I bought my first Range Rover from Ali at Land Rover South Bay dealership. He was more knowledgable about the vehicle than anyone I has spoken with anywhere else. His attention to detail was amazing and the experience was top notch. I would recommend this dealership to anyone looking to buy a Range Rover. Linda also was pretty nice . She made this place very professional, well-run and first class. David & Jin helped me get through the paperwork stress free they are very professional .

great dealership. We ran into some unforeseen issues, but the dealership is still continuing to work with me and get through them. Salesperson Jennifer is great, and is still continuing to keep in contact to ensure my satisfaction.

Well I'm very happy buying from them my Chevy Tahoe very polite and professional people is unbelievable but they treated me not as customer but as a friend 👍👍👌👌😎

Excellent service and easy transaction... personal service was great... salesman TC was awesome

Jesse is always great at talking to me about the services and trying to get the best job done. I love the fact that I'm never without a car, for LRSB provides a loaner. Convenient location.

Worked very quickly. I had expected to be there all morning.

Great service. Will Vasher was patient and helpful in finding the right vehicle for me. Land Rover South Bay went above and beyond. Assisted me with the transfer my personal license plate to my new LR4.

Excellent service each and every time I bring my Jaguar in for routine maintenance.

Land Rover South Bay has excellent service. Was having an issue with the tailgate no closing properly on my Evoque took it to Pasadena Land Rover 2 times and the car was out of commission for a total of 2 weeks and still they did not fix it even though they said it was fixed. Then they said it needed to go to a body shop again; i declined. So decided to just take it where I originally purchased my vehicle at Land Rover South Bay. Within one day the fixed the issue. Thanks Juan!

I cannot say enough about the quality of care & the amazing customer service that Land Rover South Bay provides their clients. Their team, lead by their wonderful GM Linda Terashita, goes above & beyond to make sure their customers receive exceptional treatment. If you're in the market for a Land Rover, there is no better place than Land Rover South Bay!! Take it from someone who has been happily taken care of by them for over 10 years! A special shout out to my favorite guy Manny who is constantly smiling, very reliable, and always makes sure I've got the best of the best!

The service has always been wonderful, and Nate has always taken care of us really well.

Rudy and team helped me tremendously during my purchase of my new Range Rover Evoque. I had a unique experience and became ill during the buying process and they gave me a ride home until I was well enough to finish my purchase. Best service I've received in buying a new car! I would highly recommend this dealer :) Thank you!

I came from Kansas City to purchase a car from Land Rover Redondo South Bay. The car was amazing, the service was even better!

Land Rover South Bay has the best service department! I had a nightmare experience at Hornburg Land Rover in Santa Monica. I refuse to ever let them "service" my Range Rover again so I decided to give LR South Bay a try. The service process is flawless and they have excellent customer service. I was given a brand new Discovery loaner to drive while my car was being repaired and Jesse called to update me on everything. I will always go to them for service and will be purchasing from them when I am ready to upgrade my car. The manager at Hornburg Santa Monica needs to go and spend some time training at Land Rover South Bay so he can learn how to properly run a service department. Thank you, Jesse!

The service staff is always very accommodating and friendly

No gimmicks or mind games here. The process was quick, non intrusive and efficient from start to finish. ,The staff helped make the deal go smoothly. William was very knowledgeable and answered all of our questions. Waiting area had Starbucks and snacks.

Thanks, Nate! I give you 5 stars for your excellent service as usual!

Ali, Rudy, Rodrigo and Mr. Cho were amazing. I came in on a busy Saturday after viewing a Range Rover on-line. Ali (GM) greeted me immediately introducing me to one of his associates. They were professional, courteous and very efficient in making my purchase a pleasant experience. In my opinion, they are the best dealer in Orange County/LA County area.

Dennis Collins is the best salesman! 2 Big Thumbs UP!

Best vehicle shopping experience we have ever had. Entire team was top notch and process was direct and to the point. We worked with both Elizabeth and Steve and were glad we did.

I had a great experience dropping my car off for service! The service was excellent

Sales team, Elizabeth and Misko were very attentive, helpful, and accommodating in discussing the options for the car and financing. The whole staff was very friendly.

Rude, inconsiderate, and impatient customer service. Tried to get my new 2015 car serviced there which was bought at a different Autonation dealership. The service department did not give me the time of day, and mentioned it was "inconvenient to get the parts for my car." Last time I checked a simple maintenance does not require parts. I live walking distance to this dealership, and wanted to support local businesses. Incredibly disappointed with my experience here, as well as their professionalism, and will purchase my next car from another local dealership.

Best service you could ever ask for! Would never go to any other Land Rover!

Michael Auteri was an excellent sales advisor and took good care of me. However, even though the car buying/leasing process has become much more transparent, there are still some arcane policies that add inconvenience to the buyer. The dealership was really busy the day I can in to buy, but it took me 5 hours to drive off the lot in my new RR Evoque, and that's after arriving there knowing what I was going to choose and how much I would pay. Again, Michael was great and Liz in Finance was super too, but I can't give it 5 stars because of how long I had to wait.

Found a car I liked on Car Guru's, sent in an info request and was promptly contacted back. Once I was contacted, the internet sales manager, Misko, was a pleasure to deal with and helped me to get a deal that I felt was worth driving the 70 plus miles to purchase. Once at the dealership, everyone was helpful and ensured that me and the family felt at home. If I need a car in the future, my search will start at Land Rover South Bay.

Fantastic service and everything was done in the timeframe promised!

Really enjoyed the experience at South Bay Land Rover. Emre, bill and David were knowledgable, helpful and a pleasure to interact with

From the minute my husband, my daughter and I walked in Land Rover South Bay. We was were by John Sanderson, who made us feel comfortable at the showroom and he showed us around and guide us thought the car, The salesman was very informative and he was answering very question of ours patiently. He delivers an incredible service and gives a very pleasant experience.

My sales person helped the great deal to learn all the new features for the car I purchased. He was very patient and accommodating to make sure I get the car I want,

Overall a very nice experience. Everyone was very knowledgable and helpful. I love my new car!

Our compliments to Nate the service manager and Linda the General Manager for exceptional service!

This is by far the best Land Rover Dealership in Southern California!! Their service team is #1 in my book there are several other dealers in my area closer than Land Rover South Bay but they are so service oriented that it beats all the other dealers hands down!!! Well worth the drive!!! Communication is paramount in any business and they are the best at communication! I love, love, love Land Rover South Bay! Jesse is the best.

I just ventured into the Land Rover family with a purchase of the new Land Rover Discovery Sport. I had a very positive experience with South Bay Land Rover and appreciate the straight forward assistance of Misko Sekulic. I bought the car at 4 PM and was out of there by 6 PM.

Denis Collins went beyond what was required to get me the car I wanted. He helped locate a car itch all my choices within an incredible delivery time of 4 days. He delivered exactly what he promised. Easiest car purchase ever. No BS, no stress. Denis made car buying easy.

Costumer service at this dealer was great, they treated my older vehicle as if it had the same value as a 2016 model, I was not pressured by my service representative and I was very pleased with the overall outcome. Great and fast service at a resonable price.

Great service from Nate and his team taking care of my LR 3!

Loved working with Liz! She made me feel taken care of throughout the entire car buying experience.

Upon reaching home the first night the right side brakes were squeaking (seems like I shouldn’t have to worry about replacing the brakes just after purchasing the car). The following morning when I turned on the car I got the warning message “check engine” and almost every day since. When I went to use the windshield wiper fluid, imagine my surprise when there was NO fluid in the front system....good I guess for going in reverse but not for cleaning the front windshield. It makes me concerned that the system doesn’t work at all. I also think that the audio system should be checked as there were some very odd/inappropriate songs that my daughter and I found that appear to be uploaded by the previous owner. Also since I was told repeatedly that we would be contacted by the windshield repair company within the next week to fix the nik in the glass it is disappointing to know that it has been two weeks and no contact.

Bought my 2016 Range Rover 3 weeks ago, John Anderson was the gentleman that helped us from the moment we walked in until we drove off, excellent customer skills, he answered all our questions thoroughly, he went over all the functions of the car very patiently, I strongly recommend this dealership to all our friends and family

The service was great and all my questions were answered it was and an amazing experience.

I was extremely satisfied,it was a very smooth transaction, salesman Mr nick weber acted very professional in every way. highly recommended !!!

Shawn Young and Brian Malone are wonderful and great sales staff. They found us the car we wanted and made sure it was what we expected.

everything I was promised was not delivered. They did not send me the spare keys as they promised and they financed me with another bank, other than the one I requested. other deleters will call you the next day and see if you are happy and give you details about the finances. I got to learn about my lender through DMV registration. This how long it took me to find out. They will do what it takes to get you to buy the car and drive it out. Once the sale is final, you will not hear back and good luck getting hold of anyone there.. I will not do business with them again or recommend them to anyone.

Just drove home a new 2015 Evoque! Thanks to Michael Auteri I got the perfect car with all the features I wanted in the right color too! Michael went as far as to drive the car down from another location, walk me through all the cars bells and whistles and I even introduced me to the service guys I won't have to see for a year. Was a great, low pressure, happy outcome situation!!

I recently purchased an Evoque for my wife and I must say that I have never seen her so happy to get in her car and off to work. Our Sales person John Sanderson is a professional and spent time with us to explain about the many features on this model. There was no pressure at all, I was given time to think about it and later made up my mind on my own time. I would seriously purchase another vehicle from South Bay Land Rover in an instant. The staff there were knowledgeable and helpful which made my experience a pleasant one.

Overall the sales staff is respectful and honest and they don't use the sleazy tactics normally found at dealerships. I bought a used BMW from them for a very reasonable price. I would highly recommend.

Just wanted to let every know what a great experience we had with LR South Bay. Thanks to Vartan and John for all of your help with our new LR4. Super friendly and positive. We enjoyed our entire experience. Thanks again!!!

I had been dealing with multiple Range Rover dealerships and Shawni Young at LRSB was the only person able to track down and get me the vehicle i really wanted.

I was zipping down the 405 fwy in my new Range Rover Evoque last week when out of nowhere a huge trash can was rolling right in front of me. I yelled, "Hold on!" And swerved out of a direct hit but still clipped it. The vehicle was amazing. It handled perfectly like nothing had happened and my frightened passenger was so impressed and said "Wow!" Everyone loves my new beautiful car but I feel very safe in it after my close call. I love my Evoque!!!

i would recommend land rover south bay to my friends and anyone else looking for the best car buying experience ever. ask for shawni young. she is terrific.

I kind of loath writing reviews mainly due to time constraints. But, in this case, I actually want to take the time because the team at Land Rover South Bay deserve it, especially Nate K. in service. He is friendly and genuine and super knowledgable. I always feel like he tells me straight on what needs to be done at that time and what might need to be done at a later date not trying to sell me everything and the kitchen sink in one visit. That kind of thing is very off-putting to me and would make me not want to go back. Nate always makes sure to call you back and explain things very clearly. He gets things done as fast as possible and it's done right! The really great thing is when I need to bring in my car for something or another, I don't dread it. You're greeted outside, offered coffee in reception and done quickly so you can be on your way. I'm really happy I walked into that dealership to buy my LR3 that I NEVER want to get rid of I love it so much. Thank you Michael in sales for having the patience and making the time when I was trying to make the decision to buy it in 2007!!!! I am hoping to pass this one on to my nephew and get me a new LR3 in 2015 or 2016 when the new/old body style comes out!! Eeee!!! So exciting! I highly recommend Land Rover and especially Land Rover South Bay! Thanks guys!!! Monica

Service Advisor Jesse B. accommodated us within a short timeframe to install front brake pads on the LR4 we purchased at Land Rover South Bay. We live in Bakersfield and he took all necessary steps to reduce our down time. If Jesse handles your service needs, rest assured you are in capable hands. REB

Great experienced with Liz M. No pressure and very helpful along the way. After three months, I got the car what I wanted....

Ordered a Range Rover HSE 2014 from Rick I. Was told it would arrive two month later and it did, to the day. All they wanted from me was an intent to buy, no money down. We financed the car through the dealership as the interest rate was favorable and took delivery a few days ago. We still have to drive it a bit more, but at first sight it's a thing of beauty. We're happy with the car, with the dealership and in particular, with Rick I.

You guys rock! Thank you Bill, Jason and David for getting me into my dream car!!

Great service team!

I recently purchased a 2009 LR2 from Liz M. at Land Rover South Bay. I must say from the initial phone call to signing the final documents Liz did an outstanding job in both communication and her demenor by not pushing extras which were not needed. The entire experience was excellent and I would certainly go the distance from San Diego to purchase my next vehichle (given the poor service received from the 2 local dealers in San Diego). Best Regards, Daniel

Had a great experience buying our new Range Rover Autobiography Black edition! Pierre and Ally did a fantastic job and it was a very enjoyable experience. So we had to drive an hour plus to get there each way - in the end it was worth it! Thanks Land Rover of South Bay! I'll be back!!

We bought a used Land Rover LR4 from Land Rover South Bay and it was the absolute easiest car buying experience we've ever had. Rick and his team were outstanding. I very much appreciated their policy of complete transparency and we truly felt that our best interests were their priority. And we got a great deal!

I am a repeat customer. They were always good but this time around the purchase process got better as I was assisted by their sales person Liz who truly made the process easier and more funl.

Everything went smoothly at first. I purchased from long distance without viewing the vehicle except the online pictures. The salesman was always responsive as was the finance department, at first. The car came with ONLY one key and NO MANUAL and then when the car was delivered I found that it was hidden from me that the front fender valance had two large scrapes which were never mentioned to me. As soon as the purchase was completed, getting a response from Land Rover South Bay was like pulling teeth. I got the estimate they requested and they promised to FedEx the small repair costs to the scrapes immediately. 2 weeks later....NOTHING. I call and the business office conveniently LOSES the estimate. I re-fax and still have not received the check even though I have already made TWO (2) payments on the vehicle. They were not completely honest with me although the salesman told me the car was gorgeous and they had done a thorough check of the car before listing it (how would you miss two big gouging scratches if you were thorough) and then they make the customer DISAPPEAR the moment they have received their funding and have nothing more to sell or make off of you. The cars they sell are beautiful but beware of the vultures that Land Rover South Bay has lurking. I cannot highly recommend this place because of these issues of what I feel was dishonesty and I STILL have not received the small reimbursement for the damage that was never reported to me in the first place to have fixed. Shame on Land Rover South Bay!

the 3 visits prior to buying the car were both pleasent and the salesman was always patient, available to answer questions, knew the automobile well and overall was easy to discuss selling price and trade-in value. I would deal with them again. The car is great and drives like I expected it to. Never had a car as good as this one. Everyone at the dealership (finance manger, sales manager, service represenative, parts managers and especially the sales representative get my 5 star rating.