They are very detailed , quick and kind ! I appreciate their great customer skills and patience! Land Rover South Bay , Jaguar is one of the best dealerships!

We were looking for a specific model with the upgraded package (which my wife had to have and after calling 20 plus dealerships no one had it) and This dealership found it for us. We worked With Billy and he was great. Definitely Ask for Billy. We purchased a Range Rover Velar and he was incredible from start to finish. I have already referred several family and friends to him. Buying a car can be stressful but he made the process short and simple.

South Bay Land Rover arranged for a vehicle to be shipped to their dealership from Texas. Took a few weeks, but made it on New Year's eve. When I picked up, it was detailed with the tank full. Worked with numerous people at dealership to make deal happen, (Arty, Sabino, Azi and several others. Each were professional, kind and considerate. Also had an Alfa Romeo that I needed to sell as a seperate deal. Was going to sell to Carvana as they had the best quote. However, LRSB matched their deal. Drove home in a new (to me) Land Rover and a check for the Alfa. Would highly recommend this dealership.

Sabino was great, very communicative pre and post sale. I also loved that I was in and out of the dealership with a new car in under 2.5 hours start to finish. Great experience

I showed up on time for my service and immediately they took the car and finished quickly and returned my car sparking clean.

Evan provided the best customer service I've experienced at any car dealership. It was a difficult repair and took additional time due to the difficulty procuring the parts, but Evan kept me up to date the entire time and the Land Rover Jaguar South Bay team took great care of both me and my car. Thank you!

If I can choose zero stars I would. Do not come here! Fair Warning! I dislike giving bad reviews. I tried resolving things in a different method and still haven't had my refund. I came here on a holiday a month ago with the goal of buying a car in cash but was insisted to apply for credit. Here's the process, you will be encouraged to give $3000 down payment (cc), buy different insurances in case some thing happens to the car, and need to call your insurance company that moment to register the new car before taking it home. Well, I signed every document needed, credit was checked (2X) (Credit score went down), ss, ID, and insurance and down payment was given. I ended up not taking the car, but this was another problem: I was charged a monthly payment this month on 10/6/21 from a Finance company thinking it was a scam. Long story short, I've been going in circles and have been given the run around/blaming each other between the Finance Company and the Dealership for charging a payment without my consent from a purchase never bought. So avoid this place, perhaps they don't care about you, they only care about getting their bonuses,money and stealing all your information.

Professional service and staff. Friendly reps. Always.

Top notch service.

This is the FIRST negative review I have EVER written. !SCAM ALERT! I had been looking for pre-owned BMW 5 Series for the past few months. While searching on carguros.com I came a across a 2017 BMW 530i with 28,000 miles on it from the dealership Jaguar-Land Rover South Bay in Torrance CA. The car was listed at $3,578 below market value. Because of the low cost I was a little skeptical, but it was listed at an AutoNation franchise dealership so I decided to inquire about it. I messaged them via the website Monday evening advising that I would like to visit the following day to view the vehicle and possibly purchase it. Here is the timeline of events that followed. 8:32am I received a phone call from Alex Shinn at the dealership asking me if I would like to schedule an appointment to view the vehicle. He advised me that he had driven the vehicle this morning, and that it was a great car. I advised him that I would be driving from San Diego to Torrance which was about an hour and 45min drive. I decided to schedule the appoint for 1:45pm to avoid traffic. 8:43am I received a call from the General Manager Artie Diaz Gonzalez to confirm appointment and thank me for shopping with their dealership. I was impressed that dealerships General Manager would call me and was feeling really good about potentially purchasing a vehicle with them. 11:14am I was getting very excited about purchasing the vehicle, so I decided to head over earlier then my scheduled appointment. I called Alex Shinn to advise him that I would be heading over earlier and confirmed with him that it would take me about an hour and a half to get there. 11:42am after driving for half an hour I received a call from Alex Shin advising me that the car HAD BEEN SOLD and was posted on carguros.com by mistake. He advised me that he had other alternative vehicles to show me. Since the specific vehicle that I was on my way to look at was not there I decided to turn around and drive back home. Needless to say, I was extremely disappointed that I had wasted my morning in pursuit of a vehicle that had already been sold. I completely understand that errors are made and the vehicle was posted in error, but they had multiple opportunities to check on this before I got in my car to drive over an hour and a half to view this vehicle. The status of the vehicle should have been checked before Alex called me to set the appointment, before the GM Artie called me to confirm the appointment, and when I called to advise them that I was on my early to view the vehicle. The fact that at 1:11pm the vehicle is still posted on cargurus.com leads me to believe that they are false advertising to get you on their lot. In my opinion they are posting a great deal online to get you on their lot and sell you something thing else. I did not know the old “bait and switch” technique was still being used at car dealerships. I would not waste my time at this dealership.

Excellent service. TC is awesome. He's the guy to go to for a Jaguar or Land Rover

worst customer service I've ever had. I still don't even know who Melanie is. No updates from them, No expected pick-up date. Also, I tried to contact her or another person to get assistance with the loaner car and never got an answer back till my vehicle was ready for pick up. I personally had to go there and request the loaner car and it wasn't Melanie who helped me out Just because She didn't want to pick up the phone or check voice mail or text message. I don't get the point of having a service advisor team if they don't do their job properly.

was treated very rudely.. set a online request for a test drive and 48 hr hold . was then told on the day i was to go in thatbthe vehicle was sold.. i was told it was because i did not complete my request for a hold so i sent them a screenshot proving otherwise.. . they did not seem to care... i wonder if i would get treated differentnif my name was not mexican and rather john Smith?

My service writer, Evan Sheehan, took such good care of me. I limped in with a flat tire, which had to be ordered. I also had a complaint about a low battery light that came on each time I turned the car on OR off, so the technician installed a new battery, and also found a couple of other items that needed to be addressed. Evan Sheehan made sure that I had my car as soon as humanly possible, and in tip-top shape. I couldn't be happier.

very helpful

Outstanding service from our sales rep Alex. Vehicle was reserved and ready for me as promised through AutoNation, although others wanted to purchase prior to my appointment. Buying was easy. No bogus fees or required addons.

5 stars hands down. I love how the office staff work as a team, they all welcomed me and offered me a snack or beverage while I waited for Chris, my service contact to finish with the customer before me. Chris was friendly and explained the repair process thoroughly and also called to update me while my car was being serviced. When I came back to pick up my car it was washed and cleaned. It’s a really chill and professional environment, with very knowledgeable staff. I’d recommend anyone with a Land Rover or Jaguar like myself to come to this location.

Chris my service advisor was amazing - very helpful, and knowledgeable. His communication on the status of my vehicle was on point - kept me aware thru the process. Overall excellent experience !

I bought a car in cash. Did not provide my social security number. The finance center ran my credit anyway….twice. I specifically told them not to and was assured this wouldn’t happen. Finance said it was an “accident” and that autonation automatically populated my social security number from a car I leased 5 years ago. So they’re illegally running credit checks and autonation is illegally storing data. Do not shop here.

The regular service went very smoothly and was completed while I waited the estimated 2 hours.

My service rep, Evan, was attentive and handled my service well. He recognized me when I cam in and made me feel valued.

Customer service initially was excellent, the wait time from when I arrived until the time I left was minimal. In regard to the follow-up communication, it was a little concerning however, when I had the chance to speak with Nathan, he put me at ease, he communicated everything they recommended to have my Jag purring like a cat; I agreed to the recommendations, and now Grace (Jag), purrs. There is no more shaking when I drive and/or brake, my new tires are smooth like butter. Nathan, I truly appreciate you keeping me calm when I became frustrated, and unsure of what was going on with my vehicle, your calming demeanor, and tone helped me to realize, I needed to calm down and know it was not as serious as I made it out to be--your ability to listen to my concerns, hear me completely out before interjecting is a skill few individuals possess in your line of work; I salute you. Humbly, Mrs. Banks~

My first google review - do people even read these? In any event, this place defiantly is an exemplar of the patriarchy alive and well. Gone are the days when they were in South Hermosa and felt small town and cordial. It was a completely ridiculous experience. Complete with all the stereotypes of a car dealership experience - Let me check with my manager, let’s add all this warranty stuff you say you don’t want and keep pounding you over the head about it for an hour, not identifying the price of other cars we said were options, them only addressing my husband though it was me buying the car. Whole process also took 5+ hours (despite having an appointment) and was like swallowing dust. We were so hungry we asked if we could go get food and come back since we were just sitting waiting on paperwork and they said no unless we left our credit cards to prove we are coming back and had to return within an house - weve been customers for 5+ years, and it’s your dely causing this … ps we were back in the allotted hour and had to wait 90 more minutes. The car itself was absolutely filthy *especially inside*you couldn’t even see out the windows! - if you’re buying a luxury car and they are demanding you pay well over MSRP because of the “vehicle shortage” the least they can do is make sure the car is clean - throw in a coffee mug for you sitting there for so long waiting, something. Also the car was in the middle of an update and wouldn’t start. Just not the 5 start luxury experience we received from this dealer before they moved to Torrance. Our sales agent was lovely. His name was Alexander. He was polite and attentive. But we won’t be going back to this particular Land Rover dealer again - honestly if I could return the car to them and get it from one of the other land rover dealers in the area I would. Ladies, stay away unless you are okay dragging your husband with you and navigating like it’s 1950.

NIce and friendly staff handling my selling a vehicle to them.

Although a little slow as they were backed-up the team dealt with my appointment that was booked only a couple of days before with complete professionalism. Special thanks to Melanie for making it all happen so smoothly and successfully resolving my issue. Well done to you all and thank you.

Natan Krawczyk the supervisor did a great job with arranging the car for me when my car was in repair, and again Evan steps up to the plate to make sure everything will be taking care of, a very pleasant and professional environment even though the call center is nonexisting one.

I was on time for my 2:30 appointment with service advisor Melanie Planchich July 12 but no one seemed to want to help me. At 2:45 I was advised that Melanie was at lunch. Later I was helped by another service adviser who told me my car would be ready PM the following day and Melanie would advise me when the car was ready. No one called me the following day and neither of my 2 phone calls were returned. The car was ready on July 14 and the repair work was satisfactory.

Great Services

friendly service staff, professional and respectful of customer questions and never rush the check-in process. Knowledge of I-Pace EV technology A+. Got my car back 3 days ahead of schedule.

We came to South Bay because they had the Jaguar we were looking for and couldn’t find anywhere else in a 7-state search. Jon M Sales Executive, Drew P Sales Manager and Azi K in Finance Director made the out-of-state buying process as easy as possible. We’ve are very pleased with the level of post-purchase customer support received after one week of owning the car. We would buy from South Bay again.

Nice and very good service

Service department was fast, thorough and very friendly…Melanie was awesome…thank you

Worst Dealership EVER!!! Refusal to return phone calls....literally could care less about customer service

6-14-2021 I received the call from General Manager on Thursday 10, 2021 and I heard all his lies and his promise to pick up my car on Monday 14th to fix it but still nothing happen as usual even he said he will email me the recap of our conversation. DO NOT TRUST THIS DEALERSHIP. I had the worst time with the service department, they are very very unprofessional - not friendly and RUDE. This be come a nightmare for me. DO NOT TRUST AND DON'T TAKE YOUR CAR FOR SERVICE THERE. TELL YOUR GENERAL MANAGER TO MANAGE YOUR DEALERSHIP WITH PRIDE NOT .............. THEY DON'T NEED TO TALK TO ANYBODY.

The team was responsive and willing to give you good deal.

I had a very good experience with Land Rover South Bay, very nice,and good sales men, and with putting a excited warranty on my SUV. Excellent service.

Wish I would have read the reviews prior to coming 2 1/2 hours from Palm Springs for a collateral exchange for 2019 Velar that turned out to be a lemon. Attaining the replacement has been a painstaking process as is. After thinking that I’d finally be in the home stretch I arrive here. Initially was suppose to pickup this replacement vehicle on 5/29. One of the Finance Managers was courteous enough to reach out to me and let me know that they were still working with my auto lender for the collateral exchange paperwork to not make the trip. Fast forward to Friday 6/4, I receive an email with the documents necessary for the exchange that needed to be notarized. Confirming with LandRover Consumer Affairs that all is set up for Saturday 6/5. Just needed the originals to notarized docs and check for price difference. When I arrived 6/5 I am not only not acknowledge nor helped as to where to even park, half the staff is wearing their masks below their nose and I have to attack an employee in the parking lot for help. Was met by a female finance manager that shared that car had been sold and they would be unable to help me. Ask her why she didn’t have the common courtesy to give me a call, proceeds for pull down mask lick fingers and go through my file stating that she tried to reach out to Consumer Affairs to tell them that they went to re-check inventory Friday 6/4 afternoon AFTER confirmation of documents and then realized the car was sold earlier that week. I asked again why she didn’t call me so I would not have waisted a whole day driving out. Said they did not have my number and they don’t like to get in between Consumer Affairs and claims, proceeded to change the topic to her having a house in Palm Springs. Not once was apologetic or tried to assist in anyway just stared at me. This was extremely unprofessional beyond words.

Amazing service

Super nice service! Fast and reliable

I had come to this dealer for the last 2 years, but this last time was the worst service I ever had. When I dropped my car the gas tank was at least 3/4 full and when I picked it up it was empty. I barely made it to the next gas station to get gas. Additionally, my vehicle was driven by an employee while it was supposed to get the service. I found this out because to my surprise I got a fast track ticket in the mail dated the same night I dropped my car, but the ticket time was at midnight. I can't believe how unprofessional these people are.

The my Sales Consultant (Alex) and the Finance department ( David) were amazing to me. I got the best deal and I am beyond happy with my experience. I highly recommend this professional team.

My service experience has been mixed. My service agent is great but she relies on a team. So far I have been to service twice and they have had my car for more then a week each time. I went in to ask about a new convertible top put on the car before they put it out for sale . I brought it out because I could not see out the window . Long story short the liner was not replaced so it didn't fit the new top . I was told they needed to order a new liner waited 5 weeks brought the car in and instead of getting a new liner they glued the old liner to the top . Still waiting on a call to explain why I-was lied too. They don't have anyone check the car before they bring it up for pick up. My car has always got an issue, a good service Dept would check before giving to the customer . This time missing jag emblem on the roof and carpet not put back on center consul . Very disappointing , these are simple things put it back the way it came in like you care.

Great staff. And great service. You couldn't ask for more when buying a vehicle

The customer service was great, quick & everyone was super nice! I would recommend to everyone. David Garcia the finance manger was awesome!

Great service as always. The service reps are always kind and listen to what you have to say. The Cerritos location is much closer to where I lived, but I don't mind the drive to South Bay if I know the service is going to be amazing.

We had an AMAZING experience at Land Rover South Bay and I LOVE my 2020 Honda Odyssey!!! From the first step of meeting with Eric to the end with David in Finance, it was such a pleasure to do business at this dealership. No haggling over the price (which was already excellent), no surprise dealer added accessories to raise the price, no back and forth to some unseen manager, a clear discussion meeting all expectations. The difference was night and day between Land Rover South Bay and the DCH dealership in Gardena we had dealt with the day before where we wasted more than 2 hours of everyone's time going nowhere. In addition, Land Rover South Bay gave us more than twice the amount "that" DCH dealership in Gardena offered for my old Honda Odyssey trade-in. Thank you Eric and David for making this such a pleasurable experience!

Great service. Very attentive. Listened to me and did absolutely everything he could to meet me halfway! Definitely recommend. Fast, speedy, and very personable!

Excellent service center! Always a pleasure to visit! Nate is outstanding and always provides exceptional customer attention! ☺️

Appointments not easily obtained. They get the job done but no special treatments and loaner car mostly not onsite. They're closeby so my main reason going there.

I hadn’t have a good experience on Land Rover South Bay!!Me and my wife spent 5 long hr trying to close a deal! Instead to spend time to explain to me the new fiches on the car they was spending time to sail to us insurance for 6000 thousand dollars I was trying to explain to them that i have it at least for 3 months You don’t have insurance they said l was trying to call to the sales manager mr Arturo DiazGonzales but he never didn’t call me back My wife was crying I was literally ill. Badly treated!! I spend thousands and thousands dollars and had a very bad experience!!! I don’t recommend this place to nobody!!!!!!’

Raffi provided outstanding service filled with courtesy and due diligence. The staff was also friendly and available. Valuable employees!

Great service as always courteous friendly and helpful

Had a great buying experience at Land Rover South Bay. The All-Star Team that I worked with included (An)Drew Polenchar , Jacques Leon and Azi Kazemi. Living in NorCal, the entire sales process leading up to picking up the car, was handled remotely over phone, email and text. They were very responsive in answering questions, providing additional information, and working with me to find what I wanted, to arrive at a price competitive package quickly and without hassle. Signing day was a pleasant experience. The team was friendly and engaging and made me feel they sincerely appreciated my business. No unwanted surprise change in terms, or pressure to renegotiate. In fact as a first time Lessee, Azi was kind enough to impart knowledge and strategy about how to leverage leasing to extract the most value over time. Jacques ensured I did not have any down time and the car was ready to roll. Drew took time from his busy day to lament with me about the demise of diesel in the U.S., as well as to talk shop and share in my excitement about the re-imagined platform of the 2021 Defender. No reason not to light up all 5 stars for Land Rover South Bay.

Had a great experience, was in and out really fast. The car that they sold me was in great shape. The only problem was that they sold me a car without any rear brake pads and badly damaged brake discs. It was really irresponsible and dangerous for then to put me in a car without any working rear brakes. I almost had an accident due to that. Great service but they need to take a better look and inspect the cars that they sell because It could have ended really bad and it would have been a different story. I reached out to the dealership but haven't received any response from them. It was really irresponsible and would not go back personally. They need to do better inspections or actually inspect the cars that they get from trade ins.

Very friendly and professional staff!

Jolie and associates were very pleasant and efficient. The technician found a problem, they called me about it, and fixed something that could have become a serious issue.

I had a positive experience at Land Rover of South Bay, especially my salesman Brian Adler and the finance manager David Garcia. Pleasant experience and a nice selection of vehicles as well.

I was only in town for a brief period and called because it appeared my car was leaking coolant. Nate was very accommodating and got my car in immediately, checked it out and had it back to me while I waited. I very much appreciated the excellent service.

I came in today to get my Land Rover Discovery sport serviced. I was helped my Melanie. Melanie was very kind, knowledgeable and most of made me feel like she was looking out for me as the customer. I hope she sees this review as customer service like the one I had today is rare, but very valuable. I plan on coming back to LR-south bay moving forward knowing my patronage is valued and the people that work there really care about the customer.

The dealership is accountable, reliable and efficient. I purchased my car from them and continue to maintain my car with them.

Evan turned my frown upside down really made imitative to communicate even left vmail s this time . Trusted them a second time w my car and though things didn’t work out I was still wow’d by the acknowledgment and professionalism Evan gave me with following up and closing the loops. Felt he treated my case as if it was his own car. Ask for Evan it’s never easy having your car in the shop and it’s def frustrating but this guy def works hard ! Thanks Evan !! Also big and manor thanks to Raffi as well. This guy definitely made my nightmare into a dream I could never imagine helped get my car fixed and threw in so much more. Deeply appreciate the South Bay location as a single mother this saved me beyond measures. And they even called to follow up to be sure I was okay.

Jacque was awesome! Didn’t have an appointment as we just wanted to take the car for a test drive but we instantly fell in love with the car. Jacque made the whole process super smooth and easy and we got the deal done in under an hour. Great service and made the overall experience positive. Thank you!

This review is for their services department. I'm almost 3 years into my lease & I'm generally not a fan of any auto service center but I absolutely love Land Rover South Bay Service and it's all thanks to Raffi! Raffi is patient, knowledgeable, professional, and wonderful to work with. He made to sure to answer all my questions, was responsive in a timely manner, and is all around the best!! Thank you Raffi & Land Rover South Bay for excellent customer service for the last almost 3 years!

great staff and super knowldgeble..would highly recommend

Did not solve my issue convertible top not latched had to go to Cerritos jaguar

Staff were very helpful, and friendly. Diagnostic and repair work for bank 2, sensor 3 oxygen sensor issues and parking sensor concern performed efficiently and professionally repaired in timely manner. The service advisor was able to find coverage for my vehicle I didn't know I had. I will go again for sure for my next repair or service.

Staff were very helpful, and friendly. Diagnostic and repair work for bank 2, sensor 3 oxygen sensor issues and parking sensor concern performed efficiently and professionally repaired in timely manner. The service advisor was able to find coverage for my vehicle I didn't know I had. I will go again for sure for my next repair or service.

Zero credibility dealership. Demanded a deposit of $3000 to hold an 8 years overpriced used vehicle.

What is one to think when the general manager tells you a car is available, when in fact it isn't? The car mysteriously sold after closing. You ran my credit. Not cool.

Sales reps I've dealing with was not good at all after the car left the dealer. my new 2020 Evoque had a flat tire in the first month of driving, couldn't find the Wheel Locker adapter. called the sales, left messages, also sent a couple of email. Never got a reply from him! I had the car towed to the dealer, service department staff are great, replaced my spare tire and provided a new wheel lock adapter. Now, I have another issue which bothers us a lot. when I drive on the local street just cruising at 35 mile speed, the front wheels turn to left or right by themselves, had to hold the steering wheel tight to stop it. I sent a few email to sales rep and sales manager, NO Replies! after a few days, I decided to call another Land Rover dealer nearby, the service person told me that this new Evoque has "lane keep assistant". he told me he doesn't like himself. I made an appointment with this dealer to help me disable it, hopefully. Why Land Rover South Bay guys (sales) never bother answer my request? these sales people are the worst I've ever seen! Leased a 2017 Evoque 3 years ago at Encino Dealership. Sales rep was very good, answered my email or calls quickly.

This review is regarding my parent's experience with Hyun Jin Cho. They had a fantastic experience and would be happy to recommend his services to other customers. Edit: my parents asked me to write that review 3 years ago because their salesperson requested it. I would NEVER recommend any of Land Rover’s products to anyone. My parents got an absolute lemon of a car that was more headache and work than it was ever worth. That salesperson, once I looked over the contract, had ripped my parents off as well. Thank goodness the lemon law exists.

I had an 8 am appt time. I got my car taken in on time. Evan was my Service advisor. I waited for my car and that was anticipated to be 2.5 to 3 hours. He had my car done in 2 hours. Evan was easy to talk to, courteous and kept his word. Thank you Evan.

Bought a used car here via Autonation. Joy was a great salesperson and went the extra mile--texting me photos before I made the long drive out to make sure I was getting what I wanted. The whole crew was great and helped expedite the process.

Great service, accommodated early arrival, very polite, clean, and caring.

It is such a pleasure working with the Jaguar service department at Land Rove south Bay. I am on my sixth Jaguar and Juan Reyes is the best service rep I have worked with. I always feel that he is looking out for my best interest and the work is always great. 8Sep20 Back for a visit and Nathan was great. Of course without Raffi Guzelian guiding all as the Service Manager, none of it would be as good. December 2020: Another great experience backed up by the thoughtful, analyses and friendly service. Raffi is a great leader that ensures the customer is well taken care of and appreciated. And thanks again to Nathan.

Excellent service, George was very patient, always looking for the customer benefit. If you want to buy a Rover look for him

Raffi and Jolie are some of the most professional individuals that I've ever encountered. I've had my car serviced twice and each and every time, they've gone above and beyond and try to nickle and dime you. Their turn-around is impeccable. I recently had my motor mounts changed and it took less than 2 days and now my car rides smoother than ever. C. Von

The service experience for my Jaguar was top notch. My car was taken on time and within ten minutes I was given a loaner which was an almost new Landrover Discovery. I'd recommend this service department for anyone with a Jaguar.

Great customer service from Nate. I would highly recommend Land Rover of South Bay

I feel lucky to have found this dealership. As a woman shopping for cars it can sometimes feel intimidating. Having a female manager like Danielle really helped me feel comfortable and heard. Jin my salesperson was also very nice and really walked me through all the functions of the car. Can't wait to buy my next car from them!

The Service department was excellent. Friendly service to address my concerns and correct the issue. Addressed all my needs and got the vehicle back to me the same day.

SouthBay LandRover/Jag service was very fast. In and out, and my advisor Nathan was able to accommodate me with a loaner car for the day. Very satisfied!

Had such a wonderful experience purchasing a car from this dealership. From the sales rep Brian to the sales manager Billy, to the finance manager Joel who personally delivered the car to us, during this pandemic. All three are super professional, truthful and trustworthy. This was by far one of the best dealership experience we’ve ever had. Thank you and we love our purchase. Highly recommend this dealership, all around great experience

Fun young lady (afro American w/braids) assisting me at the counter!

Was very happy with my purchase experience with JLR South Bay!

Melanie was great. She worked with me as much as she possibly could. She was very upfront and honest with me regarding my vehicle and very sincere when speaking with me regarding the prices. She has proved to me that she's a great service rep. She showed me compassion and sympathy and didn't pressure me to purchase unnecessary things. She definitely deserves a promotion.

Absolutely the BEST Customer Service Experience ever! Love the Team of Sales Executives ans Sales Managers ; Jesse, David, Sayed!! They make you feel like long time Friends.

My service advisor is EVAN. This gentleman is THE BEST! He got me in and out with a rental car and helped me with a warranty issue. The Service manager ( sorry don't know his name) is also phenomenal! For the best service on your Land Rover ... Land Rover Southbay!

My land rover discovery sport HSE is a great size SUV. It has all the luxury items I need. An awesome panoramic roof, nice speakers, unbelievable stereo, and nice radio sound. Electric windows, air conditioning, gas efficient usage, backup camera, everything. It can seat 5 passengers and has enough room in the back for everything. All passengers are comfortable and there's plenty of room for everything. Everyone really loves the look. My color is Strom troops white on black with tinted windows. There were so many upgrade choices. Lastly, I just have to talk about the sales staff. These guys went above and beyond getting me exactly what I wanted. It took over two days of decision making and my sales rep. James, was there with me the entire time. These guys are awesome! I can't recommend this place enough. AutoNation Land Rover South Bay is the best place to purchase your next/new Land Rover. Trust me you won't regret it.

Syed is wonderful and very responsive! He helped to make the car buying experience wonderful and fast - thank you Syed! The team at this dealership is top notch and treat customers with all the service we deserve. As for my car, it is AMAZING! I have enjoyed every second of the driving experience. If you have never driven a Tesla.....you should!

Every one was so welcoming and nice. The process was fast even with the internet down they really did a great job

So I purchased a car from this place and I feel like there is some sort of scam going on with them using the 90 warranty for there own use. I needed some items fixed from a car they sold me and when I called auto nation they said my name wasn’t even on the contract. They told me it was somebody else’s name was on the auto nation contract policy.

Advisor Melanie was very polite, professional and diligent in her delivery of service being very considerate when it took over an half hour for my vehicle to approach the waiting area due to being what I was told blocked in by another vehicle in the yard.

Excellent experience at Land Rover. Very friendly and helpful Sales and Finance Staff!

I bought my new 2019 jaguar I Pace at the South Bay Jaguar Land Rover dealer last month. They were able to give me a great price and made the purchase painless without any haggling. I took my car in for a new car checkout and washing and was very pleased with the extraordinary service I received. The car checked out fine but there was newer software so they updated the software while I waited. They returned the car to me clean and with the improved software that extended the range of my car between charging. I couldn’t be happier with the technicians and service advisors!

Wonderful helpful staff. Our Jag was taken cared of in a timely manner.

Called Elizabeth and her customer service was impeccable!!!!!! She had great conversation and new the specs of the car from top to bottom. She was trying to help me surprise my wife. I ended up coming back in on her day off and she had Mr joe cool Jin Cho help me!!!! He was amazing and showed us several different rovers and took us on test drives it was great!!!!!!!!!!! And he told us in detail about each and every car. I ended up purchasing the Land Rover hse lux.. and this all started with me going to Cerritos Land Rover and being treated like dirt and finding this dealership and 1 week later purchasing the rover my wife wanted!!!!!! I would also like to thank Joel Vega for all of his help as well, he got us the backend coverage we needed and was able to work the numbers and get me what I needed. The staff was great and all worked hard to make this deal a smooth transaction. If all dealerships worked like this with such attention to detail and great customer service there would be a lot more vehicles being sold.

I’d Like To Thx Drew For Receiving First Inquiry On CLS550 And Referring Us To T.C.... Who Took Care Of All My Needs As A New Vehicle Purchaser...Also Azi In Finance Who Handled Finance In Blazing Fashion... A+++.

Great service as always. Nice people

Great people here, appreciate everyone’s time and help!

So I gave them one star because when I bought a car from them. The car broke down 2 days later. I was stuck on the side of road and they wouldn’t do nothing for me. The warranty didn’t even take effect yet, so I had to come out of pocket $300 to a shop. When I called them a manager named Bill just gave me the shoulder and pretty much said their was nothing they could do.

I recently had one of my best car buying experiences at Land Rover South Bay. I was assisted in my purchase by Jin Cho, Fleet Manager. The vehicle --- a 2019 Acura RDX -- was priced fairly so there was no need on either side to posture or haggle. It was an honest price with no hidden fees or other charges. Jin fully acquainted himself with all the functions so that he could guide me through the vehicle when I arrived. After my purchase, he agreed to deliver the vehicle to my home. I was really impressed by my experience at Land Rover South Bay and would definitely return again.

Dealership can't even get my name right. For me this is the ultimate sign of disrespect..I felt passed around, and the process was long and tedious. My car developed problems with the tire pressure monitoring system within 20 minutes of driving it off the lot. I am dissatisfied with this transaction. My car has spent more time in the shop than I've driven it.. The warranty that I was supposed to get didn't cover the repairs that needed to be made.. Their "certified vehicle" has been a certifiable piece of junk.. As of now 6/24/20 the vehicle has been in the shop for a total of 21 days. Last time, there were broken sensors, leaking coolant reservoir, leaking valve cover which cost me over $500 to repair.. This time (less than 50 later) the vehicle the coolant temp sensor, the oil pan gasket is leaking , there is a need for a catalytic converter which they do not cover the price for that is $1165, and the tire needs a patch. None of this is covered by the so-called "warranty" that they initially forgot to provide me. Additionally, I have already incurred over $900 in rental car fees because I STILL need to go to work. This has been a nightmare! I thought buying from a dealership would ensure that I got a reputable vehicle from a trusted source..boy was I wrong!! All of this is less than 90 days of ownership.

Excellent attention and service!!

The service department is best. Knowledgeable, professional, and buttoned-up. They accommodated my need for a quick appointment due to a coolant warning light which turned out to be a leaking water pump! Had it in and out in one day and even drove me back to work (in Manhattan Beach - not close) after dropping the car. And the car has always been professionally cleaned inside and out before pickup. 5 stars!

Roger Ribeiro helped me with my purchase of a new E-Pace Jaguar SUV yesterday. Roger was very knowledgeable and a pleasure to work with. I would highly recommend buying a Jaguar or Land Rover from him and Jaguar/Land Rover South Bay.

Nat from Landrover always makes your visit to the service department easy breezy. Everyone there is very helpful and friendly

I recommend Jaguar Land Rover South Bay unreservedly! The customer service at this dealership is truly stellar. The people there are friendly, helpful and efficient. Both the store front and service area are comfortable and beautiful. I needed help with my current vehicle which involved every department. From the general manager to sales to service, I found true professionals that took care of everything and made my life so much easier! I will visit them again when needed even though they are a hike from my home. They are definitely that worth it. And in future, if I am car shopping, I know where I am headed!

Syed @ Land Rover / Jaguar took care of me. He didnt pressure me at all, let me do everything at my pace and let me keep control of sale. I am always hesitant to buy Used from Dealerships, but they made me feel good about it, so crossing Fingers the car is all good! Only thing that I hate, is how long it takes to do paperwork,etc - was there 4 hours - has to be better/ Faster way... Thanks Guys - i`d buy from them again!

For those of you who are unaware, Jaguar Land Rover South Bay falls under the AutoNation umbrella, meaning that it is not a privately owned dealership which poses a multitude of problems when attempting to file a complaint or receive help. I should mention that the last vehicle I leased, a Mercedes GLC300 from South Bay Mercedes (directly across the street from Jaguar Land Rover) was a fantastic experience. I was treated kindly by the staff and couldn't have been happier with my vehicle. My experience at Jaguar Land Rover South Bay was the complete antithesis to AutoNation's South Bay Mercedes dealership. My initial interaction with sales associate Nathaniel Hill was fraught with misinformation and a lack of care. I visited the dealership on Saturday, May 16th to view a 2019 Jaguar F-Pace. Nathaniel mentioned to me that the vehicle has navigation (it does not) and presented me with misinformation regarding engine type by stating that two of three identical vehicles listed were the 25T model (less horse power) and one of the three was a 30T - as it turns out, all three were the 30T version. After working out a deal later that day, Nathaniel asked me to meet him at the dealership the next morning. I text him asking to please make sure that the car that is reserved for me is the 30T model (at this time I thought there was only one) and to also make sure that I do not receive the showroom demo. Nathaniel did not respond to my text. I called the dealership due to Nathaniel's lack of response and spoke to general sales manager, Danielle Maynard who happened to pick up the phone. I explained that I would like to reserve the 30T model and that I did not want the showroom floor demo, she assured me that the stock number on my quote was not that of the demo and that all three vehicles were 30T. Danielle then transferred me to sales manager Andrew "Drew" Polenchar. Drew was extremely aggressive, rude, and dismissive of me on the phone. His exact words were, "you will be receiving the car we quoted" as if I did not have a choice in the matter. He then told me not to come to the dealership that night as I had been prepared to in order to make sure that I receive the correct vehicle. The next morning I arrived at the dealership ready to meet Nathaniel and was met by sales associate Roger Ribeiro instead. Nathaniel did not have the courtesy to mention he and I would not be meeting which I found to be strange after we had agreed upon it. After asking multiple times not to be given the demo and having been quoted for a vehicle that was not the demo, I ended up with the demo when there were two IDENTICAL vehicles sitting on the lot. Prior to completing paperwork, I asked once again that I be given a different vehicle and Drew said to me, "the car has only been on the showroom floor one day." He then proceeded to tell me that the other two cars were not in, "good shape." The day after getting home with my new car, I noticed that the service light was on, autonomous breaking is unavailable, forward alert is unavailable, and the lane departure feature does not work. Fast forward a few days to being caught in the rain only to find out that the windshield wipers do not work. No one took the time to inspect this vehicle prior to selling it to me. I asked Danielle Maynard the general sales manager to be to exchange this vehicle for one that did not have features that do not work, a reasonable request for having spent close to $50,000 purchasing (not leasing) a new vehicle, this did not lead any further than being told to bring the car in for servicing. NO. I specifically asked for a different vehicle that does not have issues straight off the lot, I did not ask for a service appointment. If you enjoy feeling demoralized and receiving subpar products and services, I would encourage you to shop at Jaguar Land Rover South Bay. If you would like to be treated like a human who matters, I would avoid this dealership at all costs.

An outstandingly perfect business transaction. I was made to feel like family.

Everyone was friendly and helpful. They made the process seamless and easy. Thank you for making a situation I absolutely dreaded into a pleasant experience. You show room is lovely. Thanks again.

Bad and irresponsibility service" experience The service technology of this dealer is very unprofessional and irresponsible. My car was checked the engine shaking and abnormal noise before the expire of the warranty at the dealer service department. After the service was completed, they told me that there was no problem with the engine. But after only a few hundred miles of driving, they checked again because of the same problem, and they told me that the timing chain and supercharger of the engine were broken, and they want to charge me $10353.18. After discussing with their service manager, he said that the supercharger is not failed, only charge me $ 8944.93. After meeting with their General manager , he first told me that he didn't want to discuss the issue of maintenance. He just wanted to buy my car at a low price before they sell a new car to me. After I refused, he only agreed to give a discount on the repair fees. They didn't admit that my loss caused by their unprofessional and irresponsibility. I felt deep disappointed about this car dealer and quality of the brand , and decided not to continue to buy Land Rover brand cars, although our family still has 4 Jaguar Land Rover cars. I think I will continue to complain about this issue until the dealer corrects the error.

Bad and irresponsibility service" experience The service technology of this dealer is very unprofessional and irresponsible. My car was checked the engine shaking and abnormal noise before the expire of the warranty at the dealer service department. After the service was completed, they told me that there was no problem with the engine. But after only a few hundred miles of driving, they checked again because of the same problem, and they told me that the timing chain and supercharger of the engine were broken, and they want to charge me $10353.18. After discussing with their service manager, he said that the supercharger is not failed, only charge me $ 8944.93. After meeting with their General manager , he first told me that he didn't want to discuss the issue of maintenance. He just wanted to buy my car at a low price before they sell a new car to me. After I refused, he only agreed to give a discount on the repair fees. They didn't admit that my loss caused by their unprofessional and irresponsibility. I felt deep disappointed about this car dealer and quality of the brand , and decided not to continue to buy Land Rover brand cars, although our family still has 4 Jaguar Land Rover cars. I think I will continue to complain about this issue until the dealer corrects the error.

Everybody there at the dealership is awesome. I work with Nate and his team and the customer service and service department. Everybody there is great.

Friendly, easy to get there and always have the answers to my questions. They take good care of my Jaguar and now it was cleaned an disinfected before I got it back. I trust them and there knowledge.

Staff could of been a bit more courteous. Next visit I’d like another service advisor other than Jolie.

Just had Jaguar serviced. Whole process excellent. Highly recommend.

Great service

I have leased many cars and dealt with many sales associates and managers and I think Land Rover/Jaguar South Bay especially Jeremy Richardson (Manager) did an outstanding job to make my transaction as smooth as possible and I highly recommend him and the dealership.

Good and reliable service....and the issue was fixed promptly. In the meantime, I was supplied with a nice/new loaner vehicle. The only downside was the long wait for the appointment, but the repair/resolution was not urgent...so it was fine.

I went in for a simple service and detail. It took six days! They seem good at what they do but seem very understaffed. I had to call them for updates instead of them calling me. At least they gave me a nice rental car.

Great customer service. My sales guy was very accommodating and so was finance. They made my car purchase as easy as they possibly could while making me feel valued as a customer. I would definitely send my friends and family here.

They are tops. I do not say this lightly as this is my fourth Jaguar. Jeremy and the supporting staff were very attentive and courteous to both my wife and I. Jeremy in particular was a great listener and went above and beyond to find the specific vehicle for me. He located an XJ Collection model, had it brought in and we found it to meet all our expectations, be more luxurious than we anticipated and it has the true ride and feel of the Jaguar brand. The handling of our internet and text conversations, dealership appointments, sharing pricing and available discounts and personal interaction was outstanding. From our first meeting, to finding a vehicle, and closing a deal all happened in a little over a week.

The Workers Are Very Professional✌

When I left my XF at Jaguar So. Bay for the 2018 annual service and a coolant leak problem. I was unable to get the service dept. to tell me how long this would take, phone calls were not returned. After 10 days I drove to the dealership to find out and nobody could tell me where the car was. Eventually the vehicle was located and I was assured that the work was completed. Later I found that the annual service had not been performed. I next delivered the car to Jag. So. Bay Jan. 2 2020 because the TPMS warning stayed on when tire pressures were at the correct pressure. A replacement sensor should take 2 to 3 hours to install. Again my phone calls were not returned. After a week I was informed that the problem could not be duplicated. [It had been on for 2 weeks.] There is no receptionist to answer phones just a message saying press 1, 2 or 3, none of which elicit a return call. Another visit in person and nobody could name the service or general mgrs to help me. But I was able to speak with Dale Moody, tech, who apparently fixed the problem a week earlier. First class guy. Why did I have to find this out for myself and avoid all the frustration?

Attentive and very hands on with the entire process of purchasing a vehicle. I would recommend this dealership to anyone looking to buy. We were treated with first class service.

I found the exact vehicle I wanted...but it was 115 miles north of my home in San Diego, at Jaguar South Bay. The folks at the dealership were very accommodating given my schedule and the long drives each way, and made the entire experience worthwhile. While this was my first time buying a car from a non-local dealer, I would not hesitate to buy from them again.

very nice service, a perfectly prepared car.

Classic service. Went out of the way to help me acquire the car of my choice.

If you are in the market to buy ur next new ur used car do visit Land Rover South Bay. I have purchased a lots of cars, but this was a one time experience. Nathaniel Hill was my sales guy. What a chap. Did not feel any pressure from start to finish. He even delivered the car to my house in HB. Thanks Mr. Hill. Finance department was a tad slow tho. It took minutes to like the car, however hours to pay for it ( there was no financing) I guess paperwork do take time. Finance manager David is a very pleasing personality. Enjoyed working with him. Danielle is the GSM and she was engaged in the transaction from the get go too Wow! Talk about service. I hope their AFTER SALES EXPERIENCE is same as this. Im going in for a repair this car needed. Stay tuned.

I had a great experience at Land Rover South Bay. Everyone was helpful and easy-going—no hard sell, but all my questions were answered and the two sales people I worked with were informative without being pushy. I am very happy with my purchase and highly recommend them.

Nice, friendly and helpful. I recently had back surgery and was very please as to the amount of help I received without asking.

Spoke with the service manager and got nothing but positivity and great customer service. I’ll will be a lifetime customer.

DANIELLE WAS AMAZING AND SHE MADE IT HAPPEN AND DID NOT GIVE UP ASK FOR HER.

Welcoming

Awesome experience buying a Rang Rover from here. They went the extra mile to find the suv I wanted and the buying experience was seriously no hassle. Special thanks to Jin Cho, and Linda the GM. Jin took extra care when showing me the features of the car. I already feel like an expert. Don’t hesitate, if you want a great vehicle at a great price go there now. I shopped around and can’t say enough about this dealership. Thanks!

Great experience. Very knowlegeable, and diligent in working with me to find a great deal. Special thanks to Nathaniel!

We just bought a new 2019 I-Pace at Jaguar South Bay, and we couldn't be happier! The car is terrific! The price for new 2019s makes buying them highly attractive in comparison to Teslas or Niro EVs, and the car is unbelievably good. Our sales rep Syed Faiq is a very personable, nice man, and he arranged a very fair and favorable price. His sales manager Danielle Maynard also helped us, and Kelli in Finance was gracious and quick as well. Buying the car from them was a very pleasing experience. --Please buy one to help save the Earth.

I only have positive things to say about Jaguar/Land Rover of South Bay. Everyone involved made the process of leasing a car as seamless as possible.

My new Jaguar Epace was damaged by my garage door and Land Rover Southbay took excellent care of me and my car. Evan is the best, he delivers 5 Star customer service. I now live 40 miles from LRSB, but their service is worth the drive!

My Jaguar stopped running so I had it towed to South Bay Jaguar for repair. It took a week for the service department to diagnose the problem. I was told it needed a new water pump and the vehicle overheated and this caused the car to stop running. I asked to have the charging system checked. They said the charging system was OK. I had the water pump replaced in March and had an AAA warranty so I had it towed to AAA for inspection. The water pump was OK but the alternator needed replacing. I will never take my vehicle to this dealership. They are very dishonest for trying to charge me for a repair the car did not need.

I have had my car serviced here twice and it was a great experience both times. Evan Sheehan took great care of me both times. I never felt taken advantage or sold on anything. I purchased my car at different dealership and regretted it the moment I signed the contract. Service appointments never ran on time, they always found an expensive problem to fix, their service charge is almost double the cost, and the customer service was not good. LR South Bay is more affordable, accurate on schedules, and has great customer service. I sent a couple friends this way and they felt exactly the same. Thank you Evan!

The dam business 4show

Bad experience as soon as I stepped through the door. I was interested in purchasing a Range Rover Evoque that was listed on their website, so I sent an inquiry before the dealership opened. When the dealership opens I immediately I receive an email from Benjamin Taska, informing that the car was still there and he asked if I would like to set an appointment. Great, I decided I would go after work around 3pm and view the car. Arrived at the dealership and stood at the front welcome desk waiting to be greeted. Stood there for a period of time while watching a group of employees huddled together having a conversation before I was finally acknowledged and asked if I was being assisted. I explained that I had an appointment with Benjamin to view an Evoque. After locating Benjamin, he informs me that it would a minute and that he needed to speak with his sales manager. A few minutes go by and they both come out to talk to me. The sales manager right away lets me know that the car is held on reserve and is actually not available. At this moment all I could think about was: A) Why would you wait until my arrival to inform me of this car being on reserve and B) why would you have me wait for your sales manager to explain the situation. I was at a lost for words and they immediately proceeded to try to “help” sell me something I didn’t want. It was completely awkward and the only thing I wanted to do was leave. I never had a dealership kill a sale so quick with such bad customer service. I guess it makes since why people are buying vehicles out of vending machines.

First time at this location since they moved from Redondo Beach. Arrived at the Parts Counter, middle aged guy helped me, he was polite and knowable. While he went into the back to retrieve my items, I asked the other person working the Parts Counter(mid 20's Hispanic girl no name tag) about the price of a license plate frame. She replies "I don't know I think $120". She made absolutely no effort to find the price for me and kept on doing whatever she was doing. The guy brings my items out and the girl has to check me out. I insert my credit card into the reader, I tell her it's a credit card and I do not have a pin, she replies "I don't know I think you still have to enter a pin" Please enlighten me on what is the point of having employee's who apparently dont know anything and do not make any type of effort to find the answer? Very frustrating as a customer. Please do better Land Rover South Bay Parts Department.

awesome staff

Great customer service made me feel at home. I definitely would recommend Jaguar SouthBay for all your jaguar need Evan was on top everything nedededto be on my car

I had an amazing experience at this car dealer went to a few prior to making my choice, definitely not pushy guides you to exactly what you want gives you pros and cons loved it thanks HUNTER! ELIZABETH AND JOEL !!!

Great experience Hunter was awesome!!!

I bought a used BMW, no buyers remorse at all here! The price was exceptional , the customer service was exceptional, the experience was exceptional! It was quick and painless. They delivered the car to me. I drove from the California desert to get there and It was worth every mile for the way that I was treated by every single person that works there. I get compliments on the car all the time and it drives like a new BMW. The next time I buy a car, I will definately head out to Josh to get it. Thank you!

Beautiful and fun place to get a car or service the one you have.

This dealer has best customer service of any luxury brand. Go see TC Collins for best service, personal follow-ups and deal.

I tried to leave my review on Google. Didn’t want to leave it on here but I have to leave on because the service here was phenomenal. I brought my car here and was able to get a loaner SUV while my car was serviced. Angelo helped ease my way and made my experience at South Bay Land Rover a great one. Thanks!

Get a whole new service crew including the service advisors!!!. I was supposed to get new parts for my cup holder and washer. The service advisor never even came out to my car to take a look at it. After one month, I heard nothing. I'm back again at Cerritos for service. This is the second time I tried So Bay Jaguar because they're closer. Never again.

Best deal on a my 2019 F-Pace lease and I shopped most dealerships. Joshua H. was the perfect sales person and I would high;y recommend you ask for him.

I came in without an appointment - Evan was able to fit me in for service, handle a recall and get me a loaner for a couple of days. Will definitely be shopping here for my next car. Nice to have Jaguar back in the neighborhood.

Nicely done appreciated Steven Williamson

Very friendly and they honored our agreed price.

Service Department , I had an excellent experience with all the employees I dealt with especially JUAN REYES service adviser . Polite , knowledge & fair !!! Pass the WORD … I WILL TOO !

We have worked with SouthBay Range Rover and Jaguar for 15yrs. Just traded in our Range Rover for the new Jaguar 5 Pace S. I was not sure if I was going to like it but now I love it! Mike and Eric were amazing to work with and I would give them a 10 star everyday. They made trading a car painless 😀!!!!

their management showed a devotional attitude.to the clients In all aspects . An enjoyable experience .

I am so extremely unhappy with the lack of quality service I experienced and the damage done to my 2005 Range Rover HSE while at Land Rover South Bay. My vehicle was returned to me with more than 5 severe issues that have never been an issue ever before! I had to repair the damages that arose from the vehicle being AT Land Rover South Bay at another auto shop that specializes in only Land Rover repairs. Not to my surprise, the approximate $3,000 repair Land Rover South Bay (Jesse) estimated and ALL of the new sudden problems after visiting the dealership were from a blown and loose fuse!! Whether the mechanic that worked on my vehicle directly did this and worked independently to loosen/swap out these fuses or if this was yet another attempt at a calculated plan between several of LRSB employees; it completely disgusts me that the GM of Land Rover South Bay (Terashita) chose to stand by employees/mechanics that are altering vehicles in order to generate ongoing or unneeded repairs. Perhaps this malice action was performed and I was targeted STRICTLY because of my gender and/or age and possibly my race due this being a male dominated automotive setting. I paid $180 for a diagnostic and upon picking up my vehicle I never received anything except a monetary receipt day of pick up -- until we demanded the actually diagnostic paperwork magically "found" the next day and after receiving the car back with several damages. It is UNACCEPTABLE to pay for a service estimate and to receive my car in an impaired condition than it was brought in. Jesse, lied directly to my face when I returned to the dealership moments later after driving off in my vehicle and discovered the new issues. When I questioned did a mechanic forget to connect anything in the vehicle while assessing, he stated in person the only thing that was done was a computer read out/diagnostic. Unfortunately for me, that was a lie because over the phone before scheduled pick up, they made sure to inform me to give ample time before I return the loaner vehicle so "they could put it [my vehicle] back together." That is directly how my fuses were swapped to trigger the snowball of sudden electrical issues. That is WRONG and I have uncovered the deceitful practices taking place at Land Rover South Bay. In the very least, I received my money back for the diagnostic, new problems, the lack of care, ethics, and service that I was NOT provided however not even including the additional out of pocket costs to repair the new electrical damages no thanks to yo. What an extreme disservice Land Rover South Bay is doing to their customers and not treating them with the respect and quality customer service the luxury brand of Land Rover is known for and stands by! Attempts to correct the situation was an until battle therefore, I am continuing with my formal complaints to the Better Business Bureau, Land Rover Customer Service Center UK, National Automobile Dealer Association and others. I know I am not the only young female that has been victim to such deceitful antics and I will get to to bottom of this by noticing every association, cooperation, organization, media outlets, and more that I can find to shed light on this dirty practice that is ongoing at Land Rover South Bay. Above all and what was yet another failed realization is how my safety was jeopardized after my vehicle was left and altered in your care. Lastly lastly lastly, stop sending me flyers in the mail. I hate this dealership and wish I had a fireplace to burn all of the flyers you litter my mailbox with. (Only since unsubscribing constantly seems to do nothing but encourage more flyers.)

My experience was great Sonny was easy to work with. I would tell any of my friends about this AutoNation Dealership. Thank you again for going above and beyond Dee

Went for service for my Jaguar SUV. mechanics were good. service reps the worst, no follow through, no call backs. Got the feeling once I committed to the service/repairs they couldn't be bothered. I will be going to Penske Land Rover in cerritos

The workmanship of the mechanics gets a five-star review. The service department gets a one-star review, so I gave it 2 stars. Made an appointment to bring in my Jaguar F pace for a new windshield, since it had been hit by a rock from the freeway and cracked. (My first time to this location I usually get my service completed where I bought my vehicle, but this location is new and closer). I make an appointment by phone, arranging to leave my car with them for five days while I'm out of town. The girl that answers the phone writes down the wrong model of car and my name incorrectly, so when I call back a week later to confirm everything, they can't find anything in the database and they had not ordered my windshield to be ready, which I had requested to cut down on wait time. I spoke to a service rep who ordered the windshield and confirmed my appointment. Dropped off my vehicle, no problems there. However, I was told they would call me in the next couple of days because there's no way this repair would take all five days (wed to mon). I'm also told they will call me with updates. Nothing!, I finally call @ 3:30 p.m. on Saturday inquiring if my car will be ready Monday morning like I had originally requested. (& told would be no problem). Same service guy, Angelo tells me he'll definitely know within 90 minutes what time on Monday I could pick it up. He promises to call.... No call, and they close on Sundays. I called early Monday morning inquiring when I can pick up my vehicle, I'm told by one of the mechanics that they believe it will be ready by 3 in the afternoon, since service rep Angelo is off today . I call back at 1 p.m. to confirm this, prior to getting an Uber to the location and the service department tells me they're not sure when it will be done. I demand to speak to the manager, he calls me back 30 minutes later at is quite rude to me, pointing out his mechanic already told me it will be ready at 3. I pick up the car, the workmanship is excellent. If you are coming here for service for your high-end car, ie Land Rover or Jaguar, then service is not what you will receive. You will receive excellent mechanics working on your vehicle but the service portion is sadly lacking. I will return to Penske Land Rover in Cerritos where they keep you fully informed when maintenance is done on your vehicle. Will not be returning to this location for service or to buy any future vehicles.

Salespeople at dealerships in general are slow to follow up. This dealership was a little better-and did -when I showed my seriousness in buying became more responsive. Did provide vehicle inspection report and all- in pricing in advance-and stuck with the pricing at purchase. Best feature was allowing a "hold" so I could travel from 400 miles away to buy the car-without worrying that it would be sold out from under me.

Our initial contact with Mike from Internet sales was fantastic. He was responsive and accommodated our schedule so we could see and test drive the car we were looking for. He passed us on to the Finance Dept and that was the end our great experience. We waited three hours in the waiting room to speak to a finance representative. After 3 hours, we were introduced to our rep and he told us he would be with us in 20 minutes . One hour later, we let Mike know that we had had enough and we were leaving. At that point, a different finance rep became available and after an hour of paperwork, we were done. I would understand that there would be a wait if the place were busy with customers, but they were not. There were more employees on site with nothing to do than there were customers. Another couple that was in the waiting room as long as we were, were still there when we left. Waiting 4 hours to speak to someone is unacceptable. We would never recommend this dealership.

Our initial contact with Mike from Internet sales was fantastic. He was responsive and accommodated our schedule so we could see and test drive the car we were looking for. He passed us on to the Finance Dept and that was the end our great experience. We waited three hours in the waiting room to speak to a finance representative. After 3 hours, we were introduced to our rep and he told us he would be with us in 20 minutes . One hour later, we let Mike know that we had had enough and we were leaving. At that point, a different finance rep became available and after an hour of paperwork, we were done. I would understand that there would be a wait if the place were busy with customers, but they were not. There were more employees on site with nothing to do than there were customers. Another couple that was in the waiting room as long as we were, were still there when we left. Waiting 4 hours to speak to someone is unacceptable. We would never recommend this dealership.

Improve customer service.

I had an incredible experience with this dealership but specifically with the GSM Danielle Maynard. Danielle offered me multiple different deals to fit my budget. She spent a lot of time looking for a car that fit what I wanted at different dealerships and she was patient beyond belief and dealt with all my haggling for a better price with great patience. She offered me a deal that was far better than the other dealers I shopped at. If you’re looking for a Land Rover find Danielle and you’ll be set!!!!

Many issues that lead to disappointing visit: 1) appointment time was changed from phone discussion to establish appt, 2) Car was not touched for 2 days and took 4 days to complete versus 1-2 days needed, 3) Service rep did not call back with updates as promised, 4) One issue reported for service was not addressed nor reported upon (staining of outside rubber window seals) and is still not complete, and 5) reported issue with phone contacts synching with car, service rep said they couldn't find solution and gave me customer service number to try to get more help; when I called that number I was told that the service dept should be addressing the issue and they had no means to help me; issue is still not complete. Unsatisfactory levels of service.

I was able to get my roof rack and Apple car play installed without any hassle. Evan was responsive to any concern or question I had.

Absolutely HORRIBLE experience with the service department at Land Rover South Bay. I made a service appointment for my LR4 and told them what needed to be done upfront (leaky power steering pump), and then dropped off the car to them on time... They've now had my car for 7 days for a warranty issue, no loaner car even after I requested one, no return phone calls, no "customer service". Thanks, Land Rover South Bay, for ruining a trip that I was scheduled to take two days ago!! I don't know how many Land Rovers and Range Rovers that we have owned throughout the years, but it has been too many to count. This will definitely be our last one. Steer clear of this dealer!

Very attentive and courteous

Love Love Love Thank you to the Landrover and Jaguar Team Had my car detail and car have not looked better since the day I bought it 1000 Thanks Juan Reyes :)

If you want the ultimate down to earth executives to help you get into your new ultimate status statement! You need to come here, & try out your new Range Rover!

I needed to have work done on my Land Rover. Everyone there was special. Helped me out with warranty work. When checking out, totally awesome. Great place.

This place is amazing there is a sales rep name Valentine which made my experience that much more amazing if you need anything as far as cars service answers call Valentine South Bay Land Rover Jaguar

Pushy sales people

Rich Was are salesman Was stellar general sales manager Was Erik Also stellar I bought A Range Rover discovery for my daughter Dealership was also stellar In feature we will do more business at South Bay Range Rover.

Get ready to sign and send all the paperwork, work with them for 4 days, wire them $112,000 and then get OHHH WE SOLD THE CAR UNFORTUNATELY. You mean the one I gave you a $2500 credit card deposit? YES. You mean the one you were chasing me to send you 112k wire, and you still sold it? YES. But wait didnt one of your 16 managers signed and approved my deal? Manager "ALI? YEAH BUT WHO CARES! Send us your money, driver license, insurance, fill out the credit app...wait why do I have to fill out credit app if im paying for the car in cash??? Because we need to make sure you are not a terrorist, or money laundering. Really? So you want to tell me I am paying for the car in cash, and you still need to run my credit report and ruin my score? Who is terrorizing who here? After 4 long days of dealing with these guys, trying to get the 2018 Range Rover LWB Supercharged model I liked. This has got to be the WORST EXPERIENCE IN MY 30 YEARS OF CAR PURCHASING. And I grew up in NYC and dealt with dealers on Jamaica Ave. in Queens... And if you know NYC you know those are the worst dealers in the world. Till you meed wonderful staff of Land Rover South Bay and AUTONATION! I have been a customer of BMW and Porsche for the past 30 years. So I know how a quality and normal customer service and experience looks like. I dont know what possessed me to even think about going for my first Range Rover now. You give them deposit, jump thru hoops, get your credit run (even though you pay cash cause the manager (whose name out of respect of other great muslim people I know I will not mention) wants to make sure you are not a terrorist! Who is terrorizing who here??? I gave deposit, did the CASH wire transfer and they still sold my car to the first person that gave them over the price they agreed on. Nobody is picking up the phone calls or answering emails, cause they dont know how to tell you that they dont give a crap about your deposit and all the paperwork they made you submit!. They have one part time receptionist/office maintenance worker. Who will not answer your call because he memorized your number on caller id. So you have to get your family members to call and figure out what is going on with 114k CAR YOU PAID FOR!!! Nobody should go thru this hell. Not to mention the simple cash deal. Leas or finance NOBODY! Autonation and the way they run their dealerships is a joke! Land Rover Corporate office is USELESS! They are good actually to get someone to pick up... so if you need a secretary then call Land Rover Corporate office to complain that nobody is answering your emails or phone calls! I don't know what Range Rover dealership to recommend to you, but NOT THIS ONE FOR SURE! BTW I STILL DID NOT RECEIVE MY WIRE BACK OR MY CREDIT CARD DEPOSIT. TOTAL OF $114,000 See the photos below! My wire transfer, price agreed and approved by manager number 14 named Ali approved by manager 13 Eric. Only person that is missing is GM Linda who is apparently on vacation and nobody knows how to deal with this situation but her. Enjoy your vacation Linda... I sure had a memorable Land Rover BUYING EXPERIENCE!

The service of my 2017 Jaguar XF experience on November 1, 2018, was superb, including service personnel attitude, technical examination details, online chat, etc. I recommend this dealership to any owner of Land Rover or Jaguar.

Excellent communication from David Garcia, good communication from Lana, but after he ignored multiple voicemails and emails, it was the poor communication from Aly Sewani that has me looking for a new dealer. Good news or bad news, ghosting your prospective customer is poor form.

Buyer beware! This dealer will tell you that they don't mark up the money factor, but then send you proposals with a marked up money factor! Deceptive business practices, avoid if possible.

Great service! Jessica helped me find the perfect vehicle. She provided us with really great one on one service and also stayed to show us all the details of our new vehicle, my husband and I were there until 10pm on a Wed finalizing everything and nothing felt rushed at all. Overall we are so happy with our vehicle and the service we experienced.

Jeremy was very helpful, honest and straightforward. He went "Above and Beyond" (not just a motto) to help us get the Land Rover Discovery that we wanted!

I was looking at a specific vehicle and Lana and Jeremey did a great job. She called me on her day off and set up my appointment to purchase. Jeremey spent over an hour explaining all of the features of the car. AND NOW THE OTHER SHOE DROPS. THEY KEPT ME WAITING ALMOST 3 HOURS FOR THE FIANANCE MANAGER TO SHOW UP. EVEN THOUGH I WAS PAYING TOTALLY FOR THE VEHICLE I HAD TO WAIT FOR HIM TO TRY AND SELL ME MAINTENANCE EXTRAS. TO SAY NOTHING THAT HE HAD ALCOHOL ON HIS BREATH AFTER BEING TOLD HE WAS IN BEVERLY HILLS AND CAUGHT ON THE 405. NOT GOOD!!

Better service customer service. I went in with an obvious problem. Two days later I received an email with no detail other than an invoice/estimate for an $8,000 repair. The service agent was slow to explain why it was so expensive and when I asked how does something like this happen on a car with only 70,000 miles, he said, 'it just happens.' When I went in to pick up the car, I asked again, and he said he had no idea because they didn't open it up. They could just tell what the problem was by driving it.

Always a pleasant experience with the service department at South Bay Land Rover. Highly recommend them.

Great car at great price, I was very excited. All I needed was a purchase agreement to finalize my financing with my credit union. But Noooooo, they wanted to get me in first and handle financing and wheel and deal. Called Carmax got a purchase agreement in less than 5 minutes. Never again will I go to a traditional dealership.

laid back dealership by the beach. no stress no hassle no haggle. great experience.

I had a great experience at Land Rover Redondo Beach. Will Vasher was my sales consultant and he was amazing. I wasn’t quite sure what I wanted well Will guided by asking me questions showing me different options based on my answers and he guided right to the vehicle that I had in my vision. The whole experience was professional perfection. Thank You Land Rover � Thank You Will Vasher�

Had a great experience buying my new Range Rover from LR South Bay. Thanks to Mike Curutchet and Ali who did a fantastic job in helping me find the car that met all my specs. I'm truly grateful for your professionalism, honesty and patience.

From start to finish, extremely poor customer service across the board from finance, to the sales manager Eric Sabre, to the GM Linda Terashita. I would never recommend this location or Auto Nation in general.

The people who work in service are terrible and not professional. I️ was told that I️ would have a year warranty on my new breaks , brake pads only to pick my car up and then tell me that I️ don’t. I️ spent over 3500 in repairs on my car. A week later my breaks started to make noises again. The costumer service is awful , no one knows anything or what their doing . I️ called and asked a question about the warranty on my vehicle today and the guy in service told me we don’t have it here , didn’t ask my name or my car but just assumed they didn’t have it ! I️ will find another place to get my car serviced even if I️ have to drive to the valley !

Jeremy R gave me a lot of information what I wanted and he worked so hard for me. I really appreciated his works and kindness. He is the best sales person I've ever had before!

The terrific team of professionals at Land Rover South Bay delivered a perfect car buying/leasing experience, as we took delivery of our 2018 Velar on Sep 30th. Jeremy, Jin and David were a delight to work with, and the team created an entirely pleasurable process from beginning to end. We strongly recommend the South Bay team and the Land Rover/Range Rover products that they represent so well.

Jesse is always great at talking to me about the services and trying to get the best job done. I love the fact that I'm never without a car, for LRSB provides a loaner. Convenient location.

Excellent service each and every time I bring my Jaguar in for routine maintenance.

Land Rover South Bay has excellent service. Was having an issue with the tailgate no closing properly on my Evoque took it to Pasadena Land Rover 2 times and the car was out of commission for a total of 2 weeks and still they did not fix it even though they said it was fixed. Then they said it needed to go to a body shop again; i declined. So decided to just take it where I originally purchased my vehicle at Land Rover South Bay. Within one day the fixed the issue. Thanks Juan!

The service has always been wonderful, and Nate has always taken care of us really well.

The service staff is always very accommodating and friendly

No gimmicks or mind games here. The process was quick, non intrusive and efficient from start to finish. ,The staff helped make the deal go smoothly. William was very knowledgeable and answered all of our questions. Waiting area had Starbucks and snacks.

Thanks, Nate! I give you 5 stars for your excellent service as usual!

Ali, Rudy, Rodrigo and Mr. Cho were amazing. I came in on a busy Saturday after viewing a Range Rover on-line. Ali (GM) greeted me immediately introducing me to one of his associates. They were professional, courteous and very efficient in making my purchase a pleasant experience. In my opinion, they are the best dealer in Orange County/LA County area.

Dennis Collins is the best salesman! 2 Big Thumbs UP!

I recently purchased a gorgeous 2016 Full Sized HSE and the team could not have been more courteous, professional and helpful. I also checked other dealers' prices and got a fantastic deal! Thanks!

Best vehicle shopping experience we have ever had. Entire team was top notch and process was direct and to the point. We worked with both Elizabeth and Steve and were glad we did.

Rude, inconsiderate, and impatient customer service. Tried to get my new 2015 car serviced there which was bought at a different Autonation dealership. The service department did not give me the time of day, and mentioned it was "inconvenient to get the parts for my car." Last time I checked a simple maintenance does not require parts. I live walking distance to this dealership, and wanted to support local businesses. Incredibly disappointed with my experience here, as well as their professionalism, and will purchase my next car from another local dealership.

Best service you could ever ask for! Would never go to any other Land Rover!

Michael Auteri was an excellent sales advisor and took good care of me. However, even though the car buying/leasing process has become much more transparent, there are still some arcane policies that add inconvenience to the buyer. The dealership was really busy the day I can in to buy, but it took me 5 hours to drive off the lot in my new RR Evoque, and that's after arriving there knowing what I was going to choose and how much I would pay. Again, Michael was great and Liz in Finance was super too, but I can't give it 5 stars because of how long I had to wait.

Fantastic service and everything was done in the timeframe promised!

This is by far the best Land Rover Dealership in Southern California!! Their service team is #1 in my book there are several other dealers in my area closer than Land Rover South Bay but they are so service oriented that it beats all the other dealers hands down!!! Well worth the drive!!! Communication is paramount in any business and they are the best at communication! I love, love, love Land Rover South Bay! Jesse is the best.

I just ventured into the Land Rover family with a purchase of the new Land Rover Discovery Sport. I had a very positive experience with South Bay Land Rover and appreciate the straight forward assistance of Misko Sekulic. I bought the car at 4 PM and was out of there by 6 PM.

Great service from Nate and his team taking care of my LR 3!

Loved working with Liz! She made me feel taken care of throughout the entire car buying experience.

Just drove home a new 2015 Evoque! Thanks to Michael Auteri I got the perfect car with all the features I wanted in the right color too! Michael went as far as to drive the car down from another location, walk me through all the cars bells and whistles and I even introduced me to the service guys I won't have to see for a year. Was a great, low pressure, happy outcome situation!!

I was zipping down the 405 fwy in my new Range Rover Evoque last week when out of nowhere a huge trash can was rolling right in front of me. I yelled, "Hold on!" And swerved out of a direct hit but still clipped it. The vehicle was amazing. It handled perfectly like nothing had happened and my frightened passenger was so impressed and said "Wow!" Everyone loves my new beautiful car but I feel very safe in it after my close call. I love my Evoque!!!

You guys rock! Thank you Bill, Jason and David for getting me into my dream car!!

Great service team!

Had a great experience buying our new Range Rover Autobiography Black edition! Pierre and Ally did a fantastic job and it was a very enjoyable experience. So we had to drive an hour plus to get there each way - in the end it was worth it! Thanks Land Rover of South Bay! I'll be back!!